Workday Specialist

Our story

At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

With a competitive total rewards package, continuing education and training and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team. Because transformation takes a workforce. Learn more at careers.alight.com. 

Workday Specialist is responsible for supporting Talent Management solution platform. The Workday specialist will work with customer teams to understand their unique business requirements, and assist customers throughout the implementation of the platform.

The Workday Specialist will be responsible for the support of our implemented products and tools. As the owner of issue resolution across numerous systems this role will require to work with external customers.

RESPONSIBILITIES

• Employee lifecycle: experience supporting learning, development & succession
• Business needs: articulate business problems, develop recommendations, influence stakeholders to adopt an approach and deliver results
• Stakeholder management: working with diverse people, adapting your communication style to meet the needs of each client, standing your ground when you need to
• Product expert: obtain product certification to resolve support tickets and guide HR teams through the best way (Alight will support you to get certified)
• Support : use your product knowledge to resolve user issues that help customers to achieve their goals
• Collaborative work style: Work amongst a multi facet global team, utilise remote collaboration tools, open to asking for help and spotting opportunities to help others
• Delivery: Resolve support tickets within defined SLAs, identify risks and issues, plan your workload and schedule
• Adapt to change: be comfortable with change in a fast-moving industry where we are always tweaking our methodology to find smarter ways of delivering outcomes
• Coach and train: help your customers to grow their knowledge and skills to manage their own solutions

REQUIREMENTS

• Graduate/Bachelor’s degree or related experience and/or training
• 1+ years experience in supporting enterprise-wide learning, talent and performance management, preferably SaaS platform
• Communicate in English & Bahasa
• Ability to work in a diverse, fast paced environment while collaborating across functional and geographical teams
• Ability to multi-task and manage multiple projects, tasks and customer priorities simultaneously
• Certification in Cornerstone Ondemand or any comparable product, preferred

Our commitment to Diversity and Inclusion

Alight believes diversityshould be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. 

Diversity Policy Statement

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.