Wallet Operations - Customer Service Specialist

binance
binance
( )
asiaremotejobs.com  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities
  • Monitor and handle customer enquiries that are escalated to wallet operations, and provide solutions to customers
  • Provide suggestions to improve user experience and reduce volume of customer enquiries
  • Handle customer requests, any special cases or ad hoc tasks
  • Monitor operations alert and resolve issues related to daily wallet operation
Requirements
  • As a team, able to work in shift and provide 24/7 coverage for customer service function and alert management
  • Excellent customer service and communication skills
  • Fluent in both English and Chinese
  • Ability to work in both a team environment and autonomously
  • Demonstrate high degree of honesty, integrity and confidentiality with a strong sense of responsibility and team work spirit
  • Strong passion to provide support to customers
Conditions
  • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
  • Fast moving, challenging and unique business problems
  • International work environment and flat organisation
  • Great career development opportunities in a growing company
  • Possibility for relocation and international transfers mid-career
  • Competitive salary
  • Flexible working hours, Casual work attire
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