VoIP Network Engineer (100% Remote / Work From Home)

Bold Business
Bold Business
( IT / Development )
asiaremotejobs.com  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

The 9-1-1 Repair Team serves as the main point of contact for our 9-1-1 PSAPs across the footprint. They also work directly with the CCSC and the NOC when outages occur that are determined to impact 9-1-1 services and the PSAPS. They communicate and coordinate responses to the customer and internal organizations updated and apprised of the status of the outages.

Job Duties

  • Receive incoming trouble reports from customers
  • Receive incoming trouble reports from customers
  • Screens incoming trouble reports
  • Analyze trouble reports
  • Test incoming trouble reports
  • Resolves trouble conditions
  • Clear roadblocks to improve MTTR
  • Receives and processes trouble tickets
  • Analyzes trouble reports
  • Monitor 9-1-1 alarms
  • Refers troubles to field forces
  • Performs Test Assist for Customers / Vendors & others
  • Coordinates circuit repair activities
  • Refers troubles to responsible maintenance group(s)
  • Requests and provides circuit repair activity status
  • Provides timely status to the customer on repair activities
  • Initiates referrals to technical support group
  • Recognizes and deals with irate Customers appropriately
  • Escalates problems inside and outside the center
  • Restores service to the Customer
  • Performs and coordinates Preventive Maintenance test
  • Recognizes Repeat and Chronic troubles and takes appropriate action necessary to ensure they don’t reoccur
  • Screens incoming trouble reports
  • Analyze trouble reports
  • Test incoming trouble reports
  • Resolves trouble conditions
  • Clear roadblocks to improve MTTR
  • Receives and processes trouble tickets
  • Analyzes trouble reports
  • Monitor 9-1-1 alarms
  • Refers troubles to field forces
  • Performs Test Assist for Customers / Vendors & others
  • Coordinates circuit repair activities
  • Refers troubles to responsible maintenance group(s)
  • Requests and provides circuit repair activity status
  • Provides timely status to the customer on repair activities
  • Initiates referrals to technical support group
  • Recognizes and deals with irate Customers appropriately
  • Escalates problems inside and outside the center
  • Restores service to the Customer
  • Performs and coordinates Preventive Maintenance test
  • Recognizes Repeat and Chronic troubles and takes appropriate action necessary to ensure they don’t reoccur

Qualifications

  • Excellent English skills, both written and verbal
  • Excellent customer service skills
  • Hands on experience in repair and troubleshooting remote tools
  • Experience in remote testing tools
  • Solid background in VoIP troubleshooting and testing
  • Knowledge in VoIP phone migration
  • Able to support the WFH set up
  • Minimum download speed of 10 Mbps, minimum upload speed of 5 Mbps
  • Minimum of an i5 processor, 8 gig RAM, Windows 10, a working headset with microphone, webcam
  • A designated work area

About Us

Bold Business is a remote-first, global outsourced-solutions company with over $7B in service solutions over the past 25 years. Our international team helps the world’s leading companies transform their ideas into bold impacts. From Fortune 500 organizations looking to reduce operational costs by 40%-60% to fast-growth startups looking to scale, we work behind the scenes and empower companies to do more for less.

If you like to move fast and have a bias for action, you’ll fit right into our fast-paced, results-based environment. We’re a 100% remote/virtual team environment where you can work from wherever you are.

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