User Support Specialist, HR Operations

( )  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail
Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

Minimum qualifications:
  • Bachelor's degree in Business, Engineering, related field or equivalent practical experience.
  • 5 years of experience working within a complex, scaled environment.
  • Experience in a customer facing role.

Preferred qualifications:
  • Proven ability for excellent communication and interpersonal skills, including high levels of empathy, which are key to supporting sensitive user needs.
  • Outstanding operational mindset to deliver services rigorously.
  • Excellent problem-solving and analytical skills.

About The Job

Google's known for our innovative technologies, products and services -- and for the people behind them. Whether you are making our staffing systems more efficient, planning for our growth, building relationships on college campuses or cultivating the next generation of computer scientists, you have an eye on the staffing needs of Google and the broader hiring landscape. You are focused on cultivating outstanding candidates for Google's long-term hiring needs, and work across a cross-functional and international group of staffing teams. You are both scrappy and resourceful, creative and driven -- and excited to share the magic of working at Google.

People Operations (POps) Central is a new organization set up to provide horizontal services to the enablement of People Operations. Our mission is ‘’To power People Ops to create exceptional experience.’’ The teams represented within POps Central are HR Ops (providing support to every user group along each stage of the employee lifecycle), Extended Workforce Solutions (xWs) (managing our extended workforce and vendor network), Strategy, Planning & Integration, Integrity (compliance and risk management) and Core (planning, ops and comms).

HR Operations is a key pillar within POps Central. This team creates simple and exceptional experiences at scale for Googlers and Candidates by running 100+ operational services across 70+ countries with the ultimate goal of making HR easy and intuitive. Our global team optimizes people processes, from problem definition to execution, and we partner with teams across POps to bring innovation and technology to the way we attract, retain and grow Googlers worldwide.

Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field. You’ll play an essential role advancing a more diverse, accessible, equitable, and inclusive Google through our hiring, promotion, retention, and inclusion practices.


  • Deliver above and beyond operational excellence, in line with assigned service targets, identifying opportunities to improve and scale in order to elevate Operations to an exceptional standard.
  • Resolve and prioritize complex or sensitive user issues through consultation with vendors and deep collaboration with partner support.
  • Implement and execute on service delivery improvements and new process/scope changes, including vendor activities.
  • Act as the voice of the user, surfacing relevant user feedback to Partner Support. Collaborate on initiatives to address user needs, including consulting on content, process and policy improvements.
  • Develop deep expertise in the systems supporting HR Operations service areas, troubleshooting day-to-day issues and consulting with partners on changes to systems infrastructure.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
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