User Experience Researcher

Crawford & Company
Crawford & Company
( )  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail


The User Experience Researcher enables our software design and development process by authoring, performing, evaluating, and managing research exercises and interviews with our internal and external users.



  • Work collaboratively with designers, developers, engineers, project managers, and product owners in an agile environment.

  • Conduct qualitative and quantitative research studies across internal and external user groups.

  • Craft personas, journey mapping, and various supporting documentation based on research insights.

  • Create business process flows and documentation based on research sessions.

  • Work closely with cross-functional teams to identify and evaluate research topics.

  • Cultivate and maintain positive mutually beneficial long-term relationships with internal and external research participants.

  • Plan and implement user research strategies and methodologies.

  • Perform usability studies with various user groups.

  • Have fine attention to detail and exceptional written and design skills to provide research findings or presentation materials to be shared across teams.

  • Use creative thought and problem-solving skills to assist in finding solutions to complex problems.

  • Fully document all work in an organized manner.

  • Work in collaborative brainstorm sessions to solve problems creatively with the entire design team.

  • Understand best practices, user-oriented design principles, and human-computer interaction conventions.


Knowledge and Skills:

  • Previous UX research experience.

  • Ability to perform all research-related tasks including research, planning, evaluation, synthesis, and iteration.

  • A proven track record of creating research materials and formulating specific and practical questions that reveal user needs successfully.

  • Good command over spoken and written communication.

  • Excellent client-facing service skills and communication.

  • Exceptional documentation and organizational skills.

  • Have a can-do attitude when it comes to the unknown or the complex.

  • Exhibit exceptional interpersonal skills and successfully communicate across various teams and user groups.

  • Solid understanding of UX best practices, UX research methods, and HCI Principles.

  • Experience with remote testing tools.

  • Ability to pioneer UX best practices across various departments in the company.

  • Ability to handle and coordinate multiple projects at once.

  • Ability to generate creative ideas and possess a problem-solving mindset.

  • Be open to receiving objective criticism and improving upon it.



Bachelor's Degree in User Experience, Data Analysis, Data Science, Business Administration, Graphic Design, IT, HCI, Interactive Design, or equivalent.

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