User Experience Researcher

Crawford & Company
Crawford & Company
( )
asiaremotejobs.com  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

Summary:

The User Experience Researcher enables our software design and development process by authoring, performing, evaluating, and managing research exercises and interviews with our internal and external users.

Responsibilities:

 

  • Work collaboratively with designers, developers, engineers, project managers, and product owners in an agile environment.


  • Conduct qualitative and quantitative research studies across internal and external user groups.


  • Craft personas, journey mapping, and various supporting documentation based on research insights.


  • Create business process flows and documentation based on research sessions.


  • Work closely with cross-functional teams to identify and evaluate research topics.


  • Cultivate and maintain positive mutually beneficial long-term relationships with internal and external research participants.


  • Plan and implement user research strategies and methodologies.


  • Perform usability studies with various user groups.


  • Have fine attention to detail and exceptional written and design skills to provide research findings or presentation materials to be shared across teams.


  • Use creative thought and problem-solving skills to assist in finding solutions to complex problems.


  • Fully document all work in an organized manner.


  • Work in collaborative brainstorm sessions to solve problems creatively with the entire design team.


  • Understand best practices, user-oriented design principles, and human-computer interaction conventions.

 

Knowledge and Skills:


  • Previous UX research experience.


  • Ability to perform all research-related tasks including research, planning, evaluation, synthesis, and iteration.


  • A proven track record of creating research materials and formulating specific and practical questions that reveal user needs successfully.


  • Good command over spoken and written communication.


  • Excellent client-facing service skills and communication.


  • Exceptional documentation and organizational skills.


  • Have a can-do attitude when it comes to the unknown or the complex.


  • Exhibit exceptional interpersonal skills and successfully communicate across various teams and user groups.


  • Solid understanding of UX best practices, UX research methods, and HCI Principles.


  • Experience with remote testing tools.


  • Ability to pioneer UX best practices across various departments in the company.


  • Ability to handle and coordinate multiple projects at once.


  • Ability to generate creative ideas and possess a problem-solving mindset.


  • Be open to receiving objective criticism and improving upon it.

 

Education:


Bachelor's Degree in User Experience, Data Analysis, Data Science, Business Administration, Graphic Design, IT, HCI, Interactive Design, or equivalent.

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