User Experience Researcher

Summary:

The User Experience Researcher enables our software design and development process by authoring, performing, evaluating, and managing research exercises and interviews with our internal and external users.

Responsibilities:

• Work collaboratively with designers, developers, engineers, project managers, and product owners in an agile environment.

• Conduct qualitative and quantitative research studies across internal and external user groups.

• Craft personas, journey mapping, and various supporting documentation based on research insights.

• Create business process flows and documentation based on research sessions.

• Work closely with cross-functional teams to identify and evaluate research topics.

• Cultivate and maintain positive mutually beneficial long-term relationships with internal and external research participants.

• Plan and implement user research strategies and methodologies.

• Perform usability studies with various user groups.

• Have fine attention to detail and exceptional written and design skills to provide research findings or presentation materials to be shared across teams.

• Use creative thought and problem-solving skills to assist in finding solutions to complex problems.

• Fully document all work in an organized manner.

• Work in collaborative brainstorm sessions to solve problems creatively with the entire design team.

• Understand best practices, user-oriented design principles, and human-computer interaction conventions.

Knowledge and Skills:

• Previous UX research experience.

• Ability to perform all research-related tasks including research, planning, evaluation, synthesis, and iteration.

• A proven track record of creating research materials and formulating specific and practical questions that reveal user needs successfully.

• Good command over spoken and written communication.

• Excellent client-facing service skills and communication.

• Exceptional documentation and organizational skills.

• Have a can-do attitude when it comes to the unknown or the complex.

• Exhibit exceptional interpersonal skills and successfully communicate across various teams and user groups.

• Solid understanding of UX best practices, UX research methods, and HCI Principles.

• Experience with remote testing tools.

• Ability to pioneer UX best practices across various departments in the company.

• Ability to handle and coordinate multiple projects at once.

• Ability to generate creative ideas and possess a problem-solving mindset.

• Be open to receiving objective criticism and improving upon it.

Education:

Bachelor's Degree in User Experience, Data Analysis, Data Science, Business Administration, Graphic Design, IT, HCI, Interactive Design, or equivalent.