Traveler Experience Agent

Penbrothers
Penbrothers
( Travel, Tour, & Airline )
asiaremotejobs.com  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

Start your new year with Penbrothers!

We are urgently hiring for 5 TRAVELER EXPERIENCE AGENT/TRAVEL AGENT to start on Jan 17,2022 and be part of our fun and creative Team!

If you are interested submit your application to https://penbrothers.com/job_orders/jobs/?jo_code=HOP21172

Competitive Salary Package

Work From Home

Asset Provided

Shifting Schedule

Minimum Qualifications:Non-Negotiable

oAt least 3-5 years of Exp in Travel; preferably with strong GDS background (Sabre, Apollo, Amadeus)

oGood communication skills

oWith a bubbly/lively personality

oCustomer centric

oComfortable with Social Media Platforms

Negotiable:

oPreferably with Social Media Management Experience

oLeadership/SME experience is nice to have

•Live and have legal authorization to work in Manila

•Exceptional written communication skills in English; bilingualism (ES/FR) is a bonus

•Excellent computer skills, a willingness and an eagerness to excel at technical systems

•A high level of understanding, patience and empathy to navigate difficult customer conversations with professionalism under pressure

•Previous remote work experience and a stellar remote work set-up, including a quiet space, stable internet connection, and a back-up location

•Ability to work full-time hours on a schedule that includes evenings, weekends and holidays

•Commitment to continuous growth and learning. You understand that every challenge is an opportunity, and you get excited about learning new things

Responsibilities

•Support customers via chat, email and voice to ensure they have the best possible post-booking service (most teammates tend to work with 40+ customers every day). No scripts, human conversation only.

•Engage with customers and provide answers and recommendations that lead to confirmed air bookings and post-booking purchases, specifically process voids, refunds with waivers, exchanges and schedule changes

•Work out of multiple GDSes and a variety of internal tools and systems to assist guests with Hopper air bookings

•Help users navigate the Hopper app, troubleshoot bugs and provide guidance on new features

•Constantly prioritize and re-prioritize a high volume of incoming travel requests for air customers

•Provide an exceptional level of customer service to all users who contact Hopper

•Experiment: we are an adventurous bunch so expect that anything and everything can change!

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