Thai-Speaking Remote Technical Support Engineer (Storage/Power)

( Engineering & Technical (Non-Software) )  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Storage/Power remote technical support for Disk Storage/Power Products to ASEAN, IBM customers.

As Storage/Power remote technical support, you will

  • Initial contact with AP Storage/Power HW call / Recommend and dispatch parts to help AP customer to fix the HW issue.
  • Provide root cause analysis and code fix to customer problems.
  • Work closely with the field client care team to handle customer complaints.


  • Bachelor degree or above in Computer Engineering, Computing Science or Electronic Engineering related.
  • Good at communication both written and verbal in Thai Language is a must.
  • Fluent English language to handle interactive communication with WW customers and IBM teams.
  • Excellent analytical and problem solving skills
  • Active learner with self motivation
  • Spirit of dedication and devotion under stress;
  • Accept overtime and duty on day off and holidays when needed by the team;

Preferred Skills

  • Experience in Remote Technical Support.
  • Experience in Power/Host Server/Network SAN switch/Storage products. Knowledge and experience on IBM Storage Product: Power Server, DS8000 family, Storwise Family, FlashSystems, Tape Library, and XIV family is a plus.
  • Familiar with Unix or Linux. Knowledge of IBM Servers Product: Open system (System p, System i) and Mainframe (System z) is a plus.

Required Technical and Professional Expertise

As above

Preferred Technical And Professional Expertise

As above

About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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