Telesales Executive

( Sales & BD )  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

Your Day-to-Day

  • Attend to the customers’ enquiries by providing the correct information regarding Carsome’s used car business product and service offerings.
  • To sell Carsome’s services to the customers & convince the customers to secure the sale accordingly.
  • Remind and confirm customers’ appointment(s).
  • Proactively persuade customers to reconsider appointment cancellations.
  • Proactively inform customer of ongoing deals and promotions.
  • Deliver high levels of customer satisfaction and positive customer experience.
  • Correctly identifying, assessing, and resolving customers’ true needs by clarifying the problems/issues; determining the root causes; and then solving the problems according to the different situations.
  • Always insisting on providing the most accurate and valid information to the customers by using relevant Carsome methods and/or tools provided.
  • Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details, and carefully logging customer information where applicable using Carsome tools provided.
  • To maintain a consistent daily productivity (appointments & calls) performance.
  • To deliver a sustainable monthly overall sales performance – Inspections Target & Conversion Rate Target.
  • Responsible to follow up on your pending leads (no answer, call back, follow up, no show, cancelled, rescheduled).
  • Build a good rapport with the customers to enhance more sales and also to enhance Carsome’s
  • Branding reputation to the customers so that the customers will be a returning customer.

Your Know-How

  • Preferably with Call Centre experience, having a minimum of 1-2 years of Telesales experience will be an added advantage.
  • Fresh graduates with good attitude, independent, & willingness to learn will be considered too.
  • Minimum SPM graduate, but preferably University/College graduates.
  • Good communication skills & have good interpersonal skills.
  • Target-oriented, responsible, confident, & able to deliver sales results.
  • Customer service-oriented mindset & likes to speak to customers.
  • Being Multilingual (Able to speak Chinese dialects) will be an added advantage but not mandatory.
  • Knowledge in Microsoft Office applications like Excel, Word, PowerPoint.
  • Able to work under pressure & able to work with minimum supervision.
  • Willing to work in Ara Damansara, Selangor / Remote working.
  • Willing to work on weekends & Public Holidays.
  • Ability to start work immediately will be an added advantage.
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