Telesales Executive

Your Day-to-Day

• Attend to the customers’ enquiries by providing the correct information regarding Carsome’s used car business product and service offerings.
• To sell Carsome’s services to the customers & convince the customers to secure the sale accordingly.
• Remind and confirm customers’ appointment(s).
• Proactively persuade customers to reconsider appointment cancellations.
• Proactively inform customer of ongoing deals and promotions.
• Deliver high levels of customer satisfaction and positive customer experience.
• Correctly identifying, assessing, and resolving customers’ true needs by clarifying the problems/issues; determining the root causes; and then solving the problems according to the different situations.
• Always insisting on providing the most accurate and valid information to the customers by using relevant Carsome methods and/or tools provided.
• Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details, and carefully logging customer information where applicable using Carsome tools provided.
• To maintain a consistent daily productivity (appointments & calls) performance.
• To deliver a sustainable monthly overall sales performance – Inspections Target & Conversion Rate Target.
• Responsible to follow up on your pending leads (no answer, call back, follow up, no show, cancelled, rescheduled).
• Build a good rapport with the customers to enhance more sales and also to enhance Carsome’s
• Branding reputation to the customers so that the customers will be a returning customer.

Your Know-How

• Preferably with Call Centre experience, having a minimum of 1-2 years of Telesales experience will be an added advantage.
• Fresh graduates with good attitude, independent, & willingness to learn will be considered too.
• Minimum SPM graduate, but preferably University/College graduates.
• Good communication skills & have good interpersonal skills.
• Target-oriented, responsible, confident, & able to deliver sales results.
• Customer service-oriented mindset & likes to speak to customers.
• Being Multilingual (Able to speak Chinese dialects) will be an added advantage but not mandatory.
• Knowledge in Microsoft Office applications like Excel, Word, PowerPoint.
• Able to work under pressure & able to work with minimum supervision.
• Willing to work in Ara Damansara, Selangor / Remote working.
• Willing to work on weekends & Public Holidays.
• Ability to start work immediately will be an added advantage.