Attend to the customers’ enquiries by providing the correct information regarding Carsome’s used car business product and service offerings.
To sell Carsome’s services to the customers & convince the customers to secure the sale accordingly.
Remind and confirm customers’ appointment(s).
Proactively persuade customers to reconsider appointment cancellations.
Proactively inform customer of ongoing deals and promotions.
Deliver high levels of customer satisfaction and positive customer experience.
Correctly identifying, assessing, and resolving customers’ true needs by clarifying the problems/issues; determining the root causes; and then solving the problems according to the different situations.
Always insisting on providing the most accurate and valid information to the customers by using relevant Carsome methods and/or tools provided.
Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details, and carefully logging customer information where applicable using Carsome tools provided.
To maintain a consistent daily productivity (appointments & calls) performance.
To deliver a sustainable monthly overall sales performance – Inspections Target & Conversion Rate Target.
Responsible to follow up on your pending leads (no answer, call back, follow up, no show, cancelled, rescheduled).
Build a good rapport with the customers to enhance more sales and also to enhance Carsome’s
Branding reputation to the customers so that the customers will be a returning customer.
Preferably with Call Centre experience, having a minimum of 1-2 years of Telesales experience will be an added advantage.
Fresh graduates with good attitude, independent, & willingness to learn will be considered too.
Minimum SPM graduate, but preferably University/College graduates.
Good communication skills & have good interpersonal skills.
Target-oriented, responsible, confident, & able to deliver sales results.
Customer service-oriented mindset & likes to speak to customers.
Being Multilingual (Able to speak Chinese dialects) will be an added advantage but not mandatory.
Knowledge in Microsoft Office applications like Excel, Word, PowerPoint.
Able to work under pressure & able to work with minimum supervision.
Willing to work in Ara Damansara, Selangor / Remote working.
Willing to work on weekends & Public Holidays.
Ability to start work immediately will be an added advantage.