Technical Trainer

Trimble Inc.
Trimble Inc.
( HR, Training & Recruitment )  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

Job Title: PLL Technical Trainer

Location: Sandy, Utah or Remote USA

Division: Geospatial

Organization: Azteca Systems - Cityworks

About Cityworks

Cityworks is where local governments and utility agencies go to get work done. We designed the leading web GIS-centric enterprise asset management system to manage, track, analyze and score your infrastructure assets. Completely integrated with Esri® ArcGIS®, Cityworks helps you fully leverage your authoritative GIS data and provides a total solution to improve your agency’s operational effectiveness. We are in the trenches with you – helping you build safe, resilient, and smarter communities. Cityworks PLL is the leading GIS-centric solution for permitting, licensing, and land management. Designed to simplify applications for customers and streamline workflows for staff, Cityworks helps local governments and utilities track the full life cycle of public assets and achieve greater collaboration across departments.

Position Overview

The Technical Trainer is responsible for the design, development, and presentation of materials and concepts used to educate Cityworks employees, clients, and partners. This position has the responsibility of developing and delivering the concepts of Cityworks PLL applications through eLearning, Virtual Instructor-Led web training, and traditional Instructor-led training sessions.

Key Responsibilities

  • A major focus of a Cityworks Technical Trainer is to assist other Cityworks software users as they become proficient with core functionality in Cityworks training courses. This includes:
  • Present training content for training courses at our main offices in Sandy, UT
  • Give training courses at regional offices in West Bend, WI and DeSoto, TX
  • Work with other technical trainers to present content in web training courses
  • Be involved in internal training courses for Cityworks staff
  • Design and implement educational content, including:
  • eLearning courses
  • Traditional classroom content
  • Virtual Instructor-Led Content (web training)
  • Author occasional Training Bulletins
  • Work closely with the Documentation department to:
  • Review/test technical training course manuals for accuracy, clarity of content and training workflows
  • Meet regularly with each applicable technical writer to consider new training content additions and updates of existing course manuals
  • Team with other technical trainers in the Educational Service department as it relates to Amazon cloud server training environments:
  • Test, review cloud server training environments for accuracy and completeness
  • Make recommendations on what cloud server components might need to be changed at each new commercial release of Cityworks software
  • Train one-on-one, as needed, with new Cityworks staff on requested training topics, as needed
  • Interact often with Cityworks Subject Matter Experts to confirm how certain Cityworks software components are developed to function and incorporate those topics into either new or existing training courses, as needed
  • Print, punch and bind hard-copy training manuals for live training courses, based on need
  • Stay current on all applicable aspects of Cityworks software, at each new commercial release by working under the direction of the Senior Technical Trainer and the Educational Services Manager, reviewing training content and visiting internal company websites for the latest information
  • Maintain working product and software licensing knowledge

Ideal Candidate Description

  • Friendly, articulate, outgoing personality
  • Prompt, punctual and professional
  • Maintain strong sense of ethics and personal integrity
  • 2+ years of work experience as a technical trainer or a similar position
  • 2+ years of Cityworks PLL experience as a user or administrator
  • Knowledge/work experience in Geographic Information Systems (GIS)
  • Knowledge/work experience with other Cityworks applications
  • Self-starter with a strong need for achievement
  • Enjoys the challenge of being a significant part of a growing, developing organization
  • Effective time management, decision-making, analytical, and problem-solving capabilities

Education and Experience

  • Bachelor’s degree in Geography with an emphasis in Geographic Information Systems (GIS) or similar field preferred, or
  • Bachelor’s degree in Education with an emphasis in adult learning, or
  • Three or more years in a technical training position

Software Experience

Preference will be given to applicants who have practical experience with the following software:

  • Esri (ArcGIS Server, ArcSDE, ArcGIS Online, ArcGIS Portal, etc.)
  • Microsoft SQL Server
  • Cityworks PLL Applications
  • Crystal Reports
  • VMware and/or Amazon Machine Instances (AMIs)
  • Salesforce
  • Camtasia or similar
  • Articulate or similar
  • Microsoft Paint
  • Docebo, or other LMS
  • or other project management software

Our Company

Trimble is an exciting, entrepreneurial company, with a history of exceptional growth coupled with a disciplined and strategic focus on being the best. While GPS is at our core, we have grown beyond this technology to embrace other sophisticated positioning technologies and, in doing so; we are changing the way the world works. Our solutions are used in over 140 countries and we have incredibly diverse lines of business.

Our employees represent this diversity and can be found in over 30 countries, working closely with their colleagues around the world. Due to our geographic, product and customer reach, there is plenty of room at Trimble for exceptional people to grow. Come position yourself with an innovative industry leader and position yourself for success.

Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity, and data analytics enable customers to improve productivity, quality, safety, and sustainability. From purpose-built products to enterprise lifecycle solutions, Trimble software, hardware, and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation, and logistics.

Cityworks is a leading provider of enterprise asset management (EAM) software for utilities and local government. Cityworks' solutions address the global challenges associated with maintaining and replacing aging utility, transportation, and public assets and infrastructure.

Pay Equity

Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Hiring Range



Bonus Eligible?


Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

Trimble Inc. is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D

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