Technical Support Team Specialist

eclincher
eclincher
( Engineering & Technical (Non-Software) )
asiaremotejobs.com  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

Be a part of Silicon Valley!

 We are a techy, agile, SaaS start-up constantly reinventing social media management and reputation management for the connected franchise, agency world, and business environment.

 OUR PRODUCT: In technical terms, we are a top-rated, comprehensive Social Media Management & Reputation Monitoring Tool chosen by thousands of companies all over the world with features and capabilities that save time and increase productivity on social media marketing.

-- Connect all major social accounts in one place

-- Integrate with the apps like Zendesk, Google Drive, Google Analytics, Feedly, Bitly, Sniply, & more! We offer #smm through Facebook, Instagram, Twitter, LinkedIn, Google My Business, Pinterest, & TikTok

-- PUBLISH, SCHEDULE, ENGAGE, COLLABORATE, AUTOMATE, MONITOR, LISTEN, ANALYZE & more!

 In Marketing terms, we help marketers get things done on social! We automate social media marketing tasks and connect social media silos. 

 What sets us apart?! Our customer service is the best in the biz! Our value is barnone! Don't believe us, just check out the reviews on G2 Crowd and Capterra. We are growing!

 Without a tool like ours, franchises, marketing agencies, SMBs, and Enterprises are wasting money on other tools. We create value for marketing agencies and help companies get to their social media ROI faster!

 OUR CHALLENGE: People don't know we are here! There is heavy competition and great companies who tell us every day during demos, "WOW! This is amazing! I'm surprised by how awesome this is!? I'm glad I stumbled onto your solution! How do I sign up?"

Responsibilities:

  • Offer Customer-obsessed service every day even when the client isn't happy.
  • Troubleshoot challenges with clients with compassion, insight, intuition, and understanding. They just need our tool to work great so they can get their jobs done.
  • Support clients, prospects, demo requests, and any additional interactions over Live Chat + Google Meet as needed or requested
  • Ability to collaborate/communicate with the team and operate independently to efficiently deliver results.
  • Facilitate root cause investigations and manage the implementation of corrective and preventative measures
  • Review, execute, and verify production changes
  • Confer with the team to identify trending problems and work to develop solutions to open issues.
  • Take the lead on more technical inquiries and in coaching the team on more technical issues.
  • Maintains a keen awareness of competitor practices and design direction to help the company’s designs to surpass the competition.

Must be able to bring own device (laptop or desktop computer)

Must be proficient in English language

  1. +4Y of support experience
  2. Full time home based remote position
  3. Long term position
  4. Solid ISP/Internet connection
  5. Experience nurturing relationships remotely with American/European customers
  6. This is a technical position that requires both left and right brain thinking, creativity, and knowledge of product and understanding of the business environment in America/Europe
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