Technical Support Specialist

Alliance Technology Solutions LTD
Alliance Technology Solutions LTD
( Engineering & Technical (Non-Software) )
asiaremotejobs.com  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

Salary: $900 a month basic salary + Health Insurance

Working hours in US Time Zone (8PM-5AM Manila time)

Work from home.

DESCRIPTION

· You will provide tier 2 technical support to our products, to our customers, and our internal employees:

· Full ownership of tickets resolution; including impact assessment, identification of root causes, providing a solution to ticket owner, and when applicable drive to full solution with the R&D team.

· Update knowledge base articles with issues and solutions. 

· Provide technical support via Remote sessions, SMS, emails, and direct phone conversations with end-users.

REQUIREMENTS

· 2+ years of experience as a Technical Support Engineer - MUST. 

· Querying experience with SQL- MUST.

· Experience with CRM’s \ ticket handling system (Zendesk or alike).

· Strong analytical and troubleshooting skills and a systematic approach to problem-solving.

· Ability to coordinate and communicate effectively with teammates, managers, and clients.

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