Technical Support Representative

1840 & Company
1840 & Company
( Engineering & Technical (Non-Software) )
asiaremotejobs.com  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

This is a remote position.

1840 & Company is a global managed marketplace for professional resources and outsourced services. We have a client with an immediate need for an enthusiastic Technical Support Representative (Tier 2). The client is a global start up accelerator! This individual plays a key role in our external client's core business and can have the opportunity to work with multiple startups. This individual plays a key role in our external client's core business. You will have the opportunity to work in a fast-paced, creative and high-performance environment. You will be responsible for achieving the program goals and objectives.

Qualifications:

  • Candidate must have at least 5 years experience as a Tier 2 agent/ Technical Support handling escalations for a technical account
  • Experience using Zendesk is a plus
  • Background in troubleshooting for smart devices is a plus or IoT (Internet of Things)
  • Candidate must have excellent written and oral English communication skills
  • Must be open to a full-time Freelance role
  • Must have their own laptop/desktop which meets minimum qualifications
  • Processor: Core i5 or higher
  • RAM: 8GB or higher

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