As the Technical Support Applications Scientist, you will be part of the global technical support team, and will work closely with the service team, and others including sales and field applications scientists. In this role, you will be responsible for providing technical support for Octet products and applications, diagnosing customer issues, troubleshooting and problem solving, creating service work orders, and updating and maintaining the Customer Relationship Management (CRM) database with records of the incidents and actions taken. The role will interact with external customers and internal partners using phone, e-mail, and other means as necessary.
The successful candidate has expertise performing technical problem solving on scientific instrument hardware, software, biosensors, consumables, and related applications. The candidate should have in depth background in a biological or related field, be familiar with BLI, SPR, or other label-free instruments and applications, and be well acquainted with kinetics and/or quantitation assay development. The candidate must be a quick learner and exhibit a passion for customer support on the array of Octet portfolio of products, including the BLI and SPR product lines.
The expectation is that the Technical Support Applications Scientist is fully integrated into a dynamic environment supporting existing and newly released products, and will work with a cross-functional team including Product Support, Service Engineers, Field Applications Scientists, Sales Representatives, Marketing, Product Development, and Operations.
Can be a remote based role, must work West Coast hours.
What you will accomplish together with us as our Technical Support Applications Scientist:
What Will Convince Us Technical Support Applications Scientist
We Value As Our Technical Support Applications Scientist
What We Offer
Sartorius’ ambition is to simplify progress in the bio-pharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. Nearly 10,000 employees at more than 60 sites are working together on achieving our goal: Better health for more people. And together, we have grown strongly over the past years. Enjoy the advantages of working with a global player:
All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.
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We look forward to receiving your application.
Sartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
All employment decisions are based on valid job-related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling +1 631 254 4249 ext 8330 or via e-mail at [email protected]
We look for employees who would like to grow with us and move the innovative life sciences sector forward. In the process, we focus on agile project work, mutual support within teams and working as equals. Sartorius thrives as a company with people who give their very best every day and who are eager to develop personally and professionally.
Further insights into our world of work can be found here .