Tech Support Specialist

( Engineering & Technical (Non-Software) )  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

Life at MX

We are driven by our moral imperative to advance mankind - and it all starts with our people, product and purpose. We always carry a deep sense of drive and passion with us. If you thrive in a challenging work environment, surrounded by incredible team members who will help you grow, MX is the right place for you.

Come build with us and be part of an award-winning company that’s helping create meaningful and lasting change in the financial industry.

Job Purpose

We are looking for Technical Support Reps who thrive in a fast-paced environment and who can effectively serve our customers. We treat each team member as a founder, and the right candidate is a smart, creative builder who is passionate and can create a vision and execute.

What you’ll get to do…

  • Investigate and resolve technical support issues
  • Provide world class customer support
  • Improve the platform by being the voice of the customer
  • Field requests from clients and partners
  • Care about our customer's success and software experience
  • Be a support visionary seeking new ways to make the end-user experience better, while creating new ways to help make the software better
  • Exhaust all resources and recognize when an issue must be escalated
  • Effectively communicate to users, partners, and clients
  • Understand how to use internal systems to troubleshoot and resolve client issues
  • Interpersonal skills, specifically working with co-workers, clients, and management
  • Must learn and effectively use various data querying tools and any other MX specific toolsets.
  • Learn Git process and effectively use Github
  • Efficiently read and interpret log data
  • Effectively communicate and simplify technical terms for the client

You’ll do it using your…

  • 1 year minimum experience in tech support or similar role heavily involved in technical troubleshooting
  • Excellent verbal and communication skills - strong written communication skills is a must
  • World class customer service, including the ability to deal calmly, positively, and professionally in tense or elevated situations and with upset or frustrated users
  • Experience using common help desk tools such as Zendesk, or other platforms
  • Excellent analytical and trouble-shooting skills
  • Typing speed of 50 WPM or more
  • Ability to diagnose, troubleshoot, obtain results, provide solutions for a broad range of technical problems
  • Knowledge of Microsoft Office 365 Suite of applications
  • Complete knowledge of all MX core services, applications, and architecture
  • Previous experience in a financial industry is a bonus

You’ll fit in by…

  • Having a strong work ethic and great attendance record
  • Understanding and practicing MX’s vision, purpose, and culture. Become an MX ambassador
  • Demonstrate the ability to learn and proficiently use MX products and services
  • Thinking like a detective
  • Not being afraid to make mistakes and learn from them
  • Communicating with honesty, candor, and respect
  • Being resourceful and using common sense
  • Being a leader

You’ll love it because…

  • You will have the opportunity to work in a successful, fast-moving, mission-driven company
  • This is an incredibly impactful role in the organization
  • You will collaborate with other creative and enthusiastic team members
  • You will be rewarded and recognized for your high-caliber work
  • MX has a fun office environment, competitive benefits and many perks including free meals and unlimited PTO
  • This is a remote position, until we safely re-open our Utah office. Open to fully remote positions, as well.

Videos To Watch

MX People Product Purpose

Mission and Vision

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