Support Agent | Work from Home | Full-Time

( Other )  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

Location: Remote, Worldwide

Employment Type: Full-Time

At VidCruiter, a big part of our culture is continuous improvement; so you can count on us to get better and better in everything we do! We believe in the importance of connectivity and using the best in technology towards bringing people together, virtually. Our team consists of operational management experts, human resources specialists, business development consultants, top marketers, and of course, a great information technology team. With their skills, wisdom, and entrepreneurial mindset combined, we have successfully constructed one of the most advanced videos recruiting platforms on the market.

We are seeking to hire an Applicant Success Agent to join our growing team! You will be providing professional-level service via email, chat, and phone. You will be required to provide information about our product while resolving any emerging problems that customers might encounter.

General Functions And Responsibilities

  • Provide support to end-users (local and remote) through Chat, Email and over the Phone, focusing on individualized customer service experience at a high-standard professional level.
  • Diagnose and resolve technical hardware and software issues, that might include but are not limited to functionality errors, communication errors, missing command errors, etc.
  • Collect, analyze and interpret data from available resources necessary to solve customers’ concerns and technical issues.
  • Identify and escalate priority issues to the appropriate resource.
  • Update the User Support ticketing system with any modifications, changes, and the present status of a ticket.
  • Ensure proper use of the ticketing system in place when helping end-users.
  • Maintain a collaborative working communication line with the internal technical, project teams, and support/lead manager to solve customers’ issues.
  • Continuously improve upon the qualification level to achieve maximal customer satisfaction
  • Follow communication procedures, guidelines, and policies
  • Manifest organizational citizenship behavior through taking responsibilities for tasks that are not listed in the job description

Minimum Requirements, Competencies And Knowledge

  • Written and Spoken English Proficiency
  • Must be comfortable using technology
  • Seek to understand
  • Detail-oriented
  • General knowledge and understanding of computer systems, mobile devices, and other tech products
  • Ability to troubleshoot different types of technical issues, starting from hardware to operating system/application issues.
  • Strong problem-solving skills
  • Excellent interpersonal and communication skills
  • Organizational skills with excellent attention to detail and the ability to multitask under stressful circumstances
  • Ability to work independently effectively proceeding with objectives with minimal supervision.
  • Work well in a team environment

Physical Requirements

  • Must be able to sit in front of their computer for long periods of time.

Benefits And Perks

  • Competitive salary
  • 2 weeks of paid vacations every year
  • Subsidized Internet upgrade
  • 5% yearly base salary increase
  • Performance-based bonuses
  • Anniversary bonuses

Who We Are

VidCruiter is an Atlantic Canadian company with a global presence of more than 70 employees in Canada and around the world. Our goal is to get you to use, love, and benefit from VidCruiter. We continue to innovate in all dimensions of recruiting, and we’re proud of the robust HR technology we’ve custom-built for recruiters worldwide.

Our software significantly reduces time-to-hire and helps employers find better-qualified applicants—all while improving the candidate experience. VidCruiter serves a variety of clients in different industries, ranging from small recruiting firms to Fortune 500 companies.

Our Mission

Help our clients build a customized recruitment process that delivers the highest quality employees most efficiently and cost-effectively.

Why Work at VidCruiter?

VidCruiter is a recognized Great Place to Work®. We’re a strong team that’s making a real difference by virtually connecting employers with qualified job seekers around the world. As a fast-growing company, our company offers limitless opportunities for advancement and professional development. Employees enjoy excellent work/life balance, flexibility, and autonomy. You’ll feel right at home thanks to our welcoming, collaborative company culture.

At VidCruiter, we take pride in the work we do. There’s a reason why we’re continually named an industry leader by popular software review site G2.

Learn more about VidCruiter and our unbeatable team!

Our Hiring Process

We value all job applicants and their time, so we strive to provide timely communication throughout the hiring process.

Here’s what you can expect when applying to VidCruiter. This guide will help you understand how you’ll be evaluated, what to do to prepare, and the best ways to increase your chances of landing the job!

It all starts with YOU. Take the first step and click on the Apply Now button.

All employees are hired using our recruitment software—because we know it works! Shortlisted candidates will be asked to complete a pre-recorded video interview. But fear not. Here’s everything you need to know to succeed.

We thank all applicants for their interest, only those selected for interviews will be contacted.

VidCruiter is committed to ensuring, equal employment opportunity regardless of sex, race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We consider qualified applicants and will meet the needs of those requiring reasonable accommodations.

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