Sr. Analyst/Principal Analyst, Remote Case Support APAC Job

Boston Scientific
Boston Scientific
( Science, Research & Analysis )  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

Purpose and Passion - Comprehensive Benefits - Life-Work Integration - Community - Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.

Purpose statement

Boston Scientific APAC is seeking out a highly driven, digitally experienced professional to implement and effectively advance BSC’s data-driven marketing capabilities on Boston Scientific’s Remote Case Support (RCS) practice.

Who You Are: As digital remote case support specialist, you bring an innovative mindset to your work, along with the strong ability to nimbly adapt to changing business conditions/plans while simultaneously continuing to be proactive and drive projects to completion. You have a “hands-on” passion for technology, with an end-user experience focused mind set. Making a difference in the lives of patients is your key driver, and you do not compromise on patience safety. You have strong organizational influencing skills, including the ability to educate cross-functional stakeholder teams at different levels of technology awareness on values and processes of RCS.

The Opportunity: With guidance from RCS Manager and senior team members, you will co-develop and implement innovative RCS experience solutions, support RCS cases in-person at operating theatres and support cases remotely across APAC (aligned to overarching business and franchise objectives). You will be responsible for building capabilities, creating scalable training modules, execute in-partnership with local marketing, sales reps and global/regional/ local clinical experts.

This position can be based out of Singapore but is focused on unlocking RCS potential across APAC, which is aligned with APAC Digital Centre of Excellence Strategic Plan. With time you will evolve into an RCS subject matter expert for a group of therapies for physicians and BSC clinical support specialists.

Key Roles And Responsibilities

  • Support RCS Managers and work together with regional RCS Specialists to deliver a differentiated RCS experience for physicians and clinical support teams in APAC.
  • With time, lead the execution of cutting-edge remote case support projects from pilot to execution to drive growth and revenue.
  • Serve as a primary resource for remote case support technology platforms education and overall physician experience, lead the execution of cutting-edge RCS journeys andv build capabilities in local markets.
  • Work with local market teams to understand physician, clinical support specialist requirements and co-create cutting-edge RCS solutions to meet objectives.
  • Troubleshoot and problem solve technology, process and experience related challenges for multiple BSC therapy solutions.
  • Work with 3rd party technology vendors to identify, assess and recommend future solutions to elevate RCS experience, and be support contact for on-going vendor relationships
  • Educate physicians, sales reps, clinical specialists in each business unit (both regional and local country teams) and IT teams on merits and proper usage of RCS technologies in operating theatres & labs, and create complimenting presentations, guides and manuals.
  • Identify RCS experience requirements and clinical needs, and design overall RCS experience needed to achieve these objectives.
  • Drive continuous experience improvement process to maintain strategic advantage over competition.
  • Lead RCS executions and manage stakeholders on the ground in operating theatres and labs.
  • Work hand-in-hand with BSC APAC’s overall education, sales and digital engagement verticals to complete the customer experience as part of the omni-channel digital journey.
  • Streamline and integrate RCS on event management platform and Sales Cloud.
  • Work together with insights and analytics team to develop and evolve RCS insights dashboards.
  • Influence various functions and levels within the organization with strong interpersonal communication skills and presentation skills.
  • Manage multiple concurrent programs and effectively prioritize work for both strategy and execution.
  • Play a thought leader role by sharing knowledge and best practices within the organization.

Required Qualifications

  • Bachelor’s degree required.
  • 3-5 yrs+ work experience in technology or technology related environment.
  • Experience in successfully building, leading and implementing a new digital capability in an organization.
  • Experience working in/with commercial teams in APAC region.
  • Digital native, with passion for new technology innovations.
  • Demonstrate a solution-oriented mindset towards complex challenges.
  • Experience managing 3rd party partner relationships
  • Proven success as part of a cross functional team working in/with a multi-cultural work environment.
  • Fluency in English to communicate effectively across the global and APAC markets

Preferred Qualifications

  • Experience working in healthcare industry
  • BI tool experience (such as Tableau , power BI, Sales Cloud dashboards)
  • Experience in VR(Virtual Reality) and AR (Augmented Reality) as well as wearable technologies

About Us

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.

Boston Scientific is an Equal Opportunity Employer – Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran.

Some Of Our Recent Accolades Include

Boston Scientific is proud to be recognized for our innovations that impact patients' lives, our performance as a company, our workplace culture and our contributions to communities around the world.

  • 2021 FORTUNE World’s Most Admired Companies
  • 2021 Top 100 Global Innovators by Clarivate Analytics
  • 2021 Human Rights Campaign Best Places to Work for LGBTQ Equality
  • 2021 Bloomberg Gender-Equality Index
  • 2020 Forbes Best Employer’s for Diversity

For more information, please visit us at

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