Our client is looking for multiple Servity Consultants to join a high-growth organization with working-from-home capabilities.
This is a long-term day rate contract with a view of being extended or becoming permanent for the right candidate.
Position - Servity – Senior Developer
Overall Experience (in yrs.) -5 + Yrs.
Location - Singapore
Technical skills (Required - Mandatory)
•ServityITSM (inclusive of Asset & Configuration Management) Integrations, SaaS, Open Source solutions
•At least 1 ServiceNow Implementation Specialist Certifications
•Expert Proficiency of working with Servity platform for Global Customers
•Design Frameworks and Methodologies; Non Functional Requirements
•Architecture definition, design and development tools
•Scripting, COTS, TMF standards like SID, eTOM, TAM
•Catalog Development, UI Scripting
Technical skills (Required - Nice to have)
•Service Now Implementation Specialist, ITIL V3 preferred
People skills - Lead a team 4-5 Developers/Testers
•Experience in running operations with ITIL processes / ITIL certified.
•Excellent Analytical and troubleshooting skill.
•Excellent in Verbal, written communication.
•Creative thinking in implementing Service improvements (automation, incident reduction, etc.).
•Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands.
•Experienced in running operations following ITIL processes.
•Experienced in writing RFPs solutions and presentations during client visits.
•Practical experience with agile methodologies/tools
•Experience with leading a geographically separated customers and onshore/offshore teams
•Cross functional Knowledge on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information.
Area of responsibilities
•Evaluate multiple products for compliance across Enterprise Service Management and suggest best solution, products, architectures meeting the guiding principles of Greenfield, Cloud based, mobile first and zero customization.
•Review Business Process decisions, Solution fitment to OOB Standard, Process re-engineering to meet project requirements.
•Will define, plan and develop solutions, frameworks, etc. around Servity, ServiceNow and Service Management Domain.
•Evangelize the usage of reusable frameworks and artifacts; create knowledge /certification artifacts and evaluation criteria guide.
•Will guide the team at a process level and work closely with offshore team acting as a communication medium between the client and offshore. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
•Will help define, plan and develop solutions, frameworks, IPs etc. around ServiceNow and Service Management Domain.
•Ability & Experience to define Processes and design level of detail, technical solutions aligned with business problems.
•Experience designing and implementing client facing Processes leveraging ITIL and involving Servity & ServiceNow.
•Provide subject matter expertise, act as technical product advocate, design, develop and implement ITIL processes within Servity & ServiceNow platform.
•Analyse and Evaluate alternative solutions and recommends cost effective and efficient solutions
•Strong customer service and excellent verbal/written communication
•Ability to understand ServiceNow lifecycle, multitask, time management skills
•Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments.
•Business analysis and requirements gathering abilities.