Service Desk Engineer

CHASSasia Singapore
CHASSasia Singapore
( Engineering & Technical (Non-Software) )  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

Provide Tier 1 Support (Staggered Shift)

Job Description:

· Provide first level of remote support for customers seeking technical assistance over the phone or email.

· Ensure the response to the call or email are responded in a timely manner.

· Perform first level troubleshooting on all reported incidents and escalate to level 2 as per Service Desk Work Instruction.

· Have the ownership of cases in the Ticketing System and follow-up on pending issues until closure and input proper troubleshooting of each case in the System.

· Track the progress of resolution for cases, provide and input regular updates for follow-up actions and incident status.

· Prepare timely updates on the status of cases within targeted Service Level for customers.

· Shift work is required.


· Good Communication Skills.

· Experience in Customer Service/Call Center.

· Excellent organizational skill.

· IT experience in Microsoft Operating Systems, O365, and Cloud Applications.

· Manage end-user expectations and work within SLAs.

· Willing to work on night shift.

6 total views, 1 today
Apply this position
LinkedIn-SG - 1 week ago