Service Desk Analyst (Mandarin Speaker)
Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree
Job Detail
Service Desk Analyst (Mandarin Speaker)
Global Leading MNC Attractive remuneration and employee benefits
About Our Client
Our client is an international public relations company with headquarters in London. It is an excellent opportunity to produce career-defining work, and along the way, you will team up with inspiring colleagues and encounter a richness of clients, cultures and experiences. They have a unique culture which drives collaboration, client focus and attention. They are looking for a Service Desk Analyst (Mandarin Speaker) to join their Global Service Desk team.
Job Description
As an IT Support Analyst, you will need to provide competent Level 1 Remote Helpdesk Support of IT users for all computer and telecommunication problems. Responsibilities would include:
Quote job ref: 4164300
Our client is an international public relations company with headquarters in London. It is an excellent opportunity to produce career-defining work, and along the way, you will team up with inspiring colleagues and encounter a richness of clients, cultures and experiences. They have a unique culture which drives collaboration, client focus and attention. They are looking for a Service Desk Analyst (Mandarin Speaker) to join their Global Service Desk team.
Job Description
As an IT Support Analyst, you will need to provide competent Level 1 Remote Helpdesk Support of IT users for all computer and telecommunication problems. Responsibilities would include:
- Capturing required user data and validating permissions to initiate the service process
- Classifying reported incidents, requests and correct documentation of messages in the Ticket System
- Documenting solutions in respective support tickets comprehensibly
- Assisting users in applying for permissions, software installations and hardware orders
- Possessing a very good understanding of technical issues faced by users, through qualified creation, analysis and resolution of support requests in compliance with defined processes and service level agreements (SLAs)
- Providing autonomous and careful resolution of support requests using knowledge documents and remote control applications
- Creating meaningful support tickets and correct routing in the forwarding process
- Responding to status requests from existing service operations and triggering escalations when necessary
- Communicating well with employees and users
- Engaging as a competent contact for user satisfaction
- The candidate must possess at least a Diploma (Advanced / Higher or Graduate) Bachelor's Degree in Computer Science / Information Technology or comparable qualifications
- At least 2 years of experience in Technical Helpdesk is preferred
- Ability to speak/read/write Mandarin is essential
- In-depth technical knowledge of common IT products and topics, such as O365 user and administration skills, Windows OS, Active Directory, Remote Resolution Tools, SAP base-knowledge, Printer, Internet, Remote Access, Microsoft SCCM etc
- Familiarity with the ServiceNow ticketing system
- Very good communication skills
- Global Leading MNC
- Attractive remuneration and employee benefits
- Supportive Team Culture
Quote job ref: 4164300