The IT Engineer will join our Help Desk in providing remote support for PCs, Macs, networking equipment, servers, firewalls, and desktop software for a variety of diverse small to medium-sized organisations.
The candidate should expect and not be opposed to performing a wide variety of IT support ranging from simple desktop and peripheral support to complex server and network issues, as dictated by client request and company workload. Candidates must also be willing to work directly with all types of clients, internal staff, and 3rd party vendors, from technical to the very non-technical.
Candidate MUST HAVE previous experience working for an MSP, or as an IT Consultant supporting multiple client environments.
5+ years of RECENT professional experience in supporting the following for a variety of environments:
Microsoft Windows (server and desktop), Microsoft Outlook and the Office Suite
Apple OS X
Internet-related technologies, including: DNS, registrars, SSL, webhosting providers
Microsoft Active Directory
Networking connectivity & related equipment including: routers, managed switches, VLANs, WLANs, NAT, firewalls
Server hardware and related technologies, including: RAID, iLO, bare-metal restores, backup methodologies
Candidates with experience in the following would be preferred over others:
Familiarity with ConnectWise
Familiarity with Remote Monitoring packages such as Labtech, Continuum, Kaseya or N-Able
Previous experience working for an MSP, VAR, and/or as an IT Consultant
CANDIDATES MUST HAVE EXCELLENT COMMUNICATION AND CUSTOMER INTERFACING SKILLS