Senior System Engineer

Job description

The IT Engineer will join our Help Desk in providing remote support for PCs, Macs, networking equipment, servers, firewalls, and desktop software for a variety of diverse small to medium-sized organisations.

The candidate should expect and not be opposed to performing a wide variety of IT support ranging from simple desktop and peripheral support to complex server and network issues, as dictated by client request and company workload. Candidates must also be willing to work directly with all types of clients, internal staff, and 3rd party vendors, from technical to the very non-technical.

QUALIFICATIONS:

Candidate MUST HAVE previous experience working for an MSP, or as an IT Consultant supporting multiple client environments.

5+ years of RECENT professional experience in supporting the following for a variety of environments:

Microsoft Windows (server and desktop), Microsoft Outlook and the Office Suite

Apple OS X

Internet-related technologies, including: DNS, registrars, SSL, webhosting providers

Microsoft Active Directory

Microsoft Exchange

Networking connectivity & related equipment including: routers, managed switches, VLANs, WLANs, NAT, firewalls

Virtualization (Citrix/Microsoft/VMWare)

Server hardware and related technologies, including: RAID, iLO, bare-metal restores, backup methodologies

Candidates with experience in the following would be preferred over others:

Familiarity with ConnectWise

Familiarity with Remote Monitoring packages such as Labtech, Continuum, Kaseya or N-Able

Previous experience working for an MSP, VAR, and/or as an IT Consultant

CANDIDATES MUST HAVE EXCELLENT COMMUNICATION AND CUSTOMER INTERFACING SKILLS