Senior Sales Director, Asean Enterprise

Job Description

Zendesk is looking for a positive, performance fueled, and influential individual as our Senior Sales Director, Asean Enterprise based in Singapore. This is a unique opportunity to lead a team of sales specialists in one of our key, strategic global markets. The role of Senior Sales Director, Asean Enterprise will be tasked with rapidly growing the business in one of the most exciting markets for a fast-growing NYSE-listed SaaS company.

Reporting into the Head of Sales for Asia and working with the Asia leadership team, this role will be responsible for helping to develop a long term growth plan for the territory and executing against that plan. Leading the team to expand our partnerships and develop new business with key accounts across the country you will be experienced in establishing relationships with key go to market partners across the region and using those relationships to help deliver elite sales & customer service across the territory.

We seek an outstanding and experienced sales leader who will develop and execute a multi-faceted sales strategy to gain market share and build the highest levels of customer and team happiness. Evidence of prior experience sourcing and leveraging regional channels and alliances in partnership with a direct sales force, will be a key determinant of your success. You are a high energy performance fueled, and influential individual with a deep understanding of “SaaS Economics”. Your outstanding communication and business leadership skills will empower, optimize, develop and scale Zendesk’s Worldwide Sales

Responsibilities

• Working with the regional Asia GTM team, build and execute on a regional sales plan to include cross-functional collaboration and delivery from Enterprise Sales, Marketing, Pre-Sales, Success, Services and the Sales Development organisations.
• Provide strong leadership, vision and direction.
• Working with our regional Alliances team to identify, source, onboard appropriate channel & alliances partners and to drive revenue through both direct and indirect channels.
• Set and execute customer acquisition strategy across Direct inbound and through our Partner ecosystem.
• Be accountable for the attainment of assigned new customer acquisition financial performance targets and implement strategies for expansion
• Ongoing mentoring and development of the sales team, includes recruiting, on-boarding and training new sales reps and sales managers.
• Reporting on all aspects of the business to the Executive Leadership team.
• Lead overall sales process, set appropriate metrics for sales funnel management
• Plan and lead at both the strategic and operational levels

Requirements

• 10+ years in software/SaaS (ideally in a CX, CRM, ERP and/or B2B SW company)
• 5+ years of sales leadership experience within software/SaaS organizations in the region.
• Experience leading teams selling to enterprise accounts & closing deals by growing the existing install base and acquiring “New Logos”.
• Passionate about doing what’s right for the business. Clear and genuine communicator with executive presence and positive relationship building skills who encourages trust and credibility with all levels of individuals, both inside and outside the company.
• Proven relationships with key partners in the enterprise business segment
• Training in “solution” or “customer-centric” selling (Force-Management Methodology/MEDDPICC a plus)
• Excellent presentation and listening skills
• Ability to hire and train new Sales Leadership
• Must be analytical and metrics-driven through all stages of the sales cycle
• BA/BS degree required

About Zendesk - Champions Of Customer Service

Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to benefits@zendesk.com with your specific accommodation request.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

About Zendesk - Champions Of Customer Service

Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to benefits@zendesk.com with your specific accommodation request.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.