Senior Operations Manager, Office of the President

( Operations & Project Management )  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

Job Description

Zendesk is seeking an experienced Senior Operations Manager to join our Office of the President, GTM, to help scale our Enterprise and Commercial Go-To-Market organization. This role will report to our Director Operations, Office of the President, GTM and will work closely with our SVPs of sales across the regions, their leadership teams, and other senior cross-functional leaders across regional and our global team to accelerate our Sales business motions.

This role will help define the operating rhythm, drive strategic communications and change, identify and remove roadblocks, foster inclusion and engagement, and drive consistency across the GTM organization.

The ideal candidate can think big and act fast. You are someone who can oscillate between strategy and operations, big picture and detailed view, local and global. You bring clarity of purpose to the GTM org, across various functions and leaders, in a globally cohesive manner.

You are a highly organized strategy and operations professional with experience in GTM. You are a strong leader and have diverse skill sets that span SaaS sales models, enterprise selling, sales metrics, sales planning, and operations.

Intellectual curiosity, comfort with ambiguity, and a willingness to learn are critical to success in this role. You will work in a fast-paced and dynamic environment and know how to navigate a global and matrixed org to get things done, connect the dots to equip others in their work better, and lean in where additional support is needed.

You take a positive and motivational approach to working within your team, across all levels and functions, from individual contributors to VPs and C-level, in supporting the GTM org in achieving our goals. You are a highly resourceful team player with strong emotional intelligence, self-motivation, attention to detail, and proven analytical abilities. You know how to prioritize and question the status quo in order to ensure the most impactful work gets done well.

What You Will Do

  • Drive scalable and repeatable operational cadences around business planning and performance reviews such as strategic planning, operational planning, and quarterly business reviews.
  • Represent leaders in the Sales org in critical stakeholder discussions. Communicate recommendations, solutions, and changes to various audiences across functions and levels in the org, ensuring the right level of detail is given to the right audience.
  • Work with cross-functional teams on areas requiring significant change management and do so in a way that minimizes disruption. A good metaphor is you’ll fly the plane while changing its engine. Apply structure across people, processes, and tools to ambiguous and complex problems in different areas of our business.
  • Foster engagement within a highly distributed team and ensure team members at all levels are connected to the strategy behind the priorities and objectives of the org.
  • Partner with Sales Strategy, Sales Operations, Marketing, Customer Engagement, Customer Success, Program Management, Finance, Legal, Operations, and Technology teams to improve cross-functional work processes and ensure alignment and execution on strategic objectives

What You Will Need

  • 8+ years of work experience in SaaS or technology company with some experience in a Go-To-Market function
  • Prior sales leadership, business operations, or management consulting experience
  • Communication Skills: Excellent listening, oral, and written communication skills, as well as presentation skills. The ability to multitask effectively.
  • Collaboration Skills: Strong teaming skills and experience to bring together diverse views.
  • Results Oriented: A track record of consistently delivering excellent results, even in the face of changing environment, regarded as a strong performer, strong attention to detail, and solid leadership skills.
  • Analytical Skills: Deep analytical skills and ability to identify patterns, process information quickly, and make decisions in a timely manner. Proficiency in data visualization with tools such as Tableau.
  • Adaptability: Have a strong sense of self and relate well to others; learn quickly and adapt to changes in timeframes, people, and situations with ease. The ability to remain calm under pressure.
  • BA/BS in business or technical degree required, MBA/MSc preferred.
  • Preferred location: ANZ

About Zendesk - Champions Of Customer Service

Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

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