Zendesk is seeking an experienced Senior Operations Manager to join our Office of the President, GTM, to help scale our Enterprise and Commercial Go-To-Market organization. This role will report to our Director Operations, Office of the President, GTM and will work closely with our SVPs of sales across the regions, their leadership teams, and other senior cross-functional leaders across regional and our global team to accelerate our Sales business motions.
This role will help define the operating rhythm, drive strategic communications and change, identify and remove roadblocks, foster inclusion and engagement, and drive consistency across the GTM organization.
The ideal candidate can think big and act fast. You are someone who can oscillate between strategy and operations, big picture and detailed view, local and global. You bring clarity of purpose to the GTM org, across various functions and leaders, in a globally cohesive manner.
You are a highly organized strategy and operations professional with experience in GTM. You are a strong leader and have diverse skill sets that span SaaS sales models, enterprise selling, sales metrics, sales planning, and operations.
Intellectual curiosity, comfort with ambiguity, and a willingness to learn are critical to success in this role. You will work in a fast-paced and dynamic environment and know how to navigate a global and matrixed org to get things done, connect the dots to equip others in their work better, and lean in where additional support is needed.
You take a positive and motivational approach to working within your team, across all levels and functions, from individual contributors to VPs and C-level, in supporting the GTM org in achieving our goals. You are a highly resourceful team player with strong emotional intelligence, self-motivation, attention to detail, and proven analytical abilities. You know how to prioritize and question the status quo in order to ensure the most impactful work gets done well.
What You Will Do
What You Will Need
About Zendesk - Champions Of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.
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