Senior IT Engineer

( IT / Development )  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

Job Description:

UserTesting is hiring an End-User Services Manager to help us support our growing Asia Pacific based workforce. This unique opportunity will give the right person the ability to be the first IT person in our Asia Pacific offices and not only support end users but help build out the IT infrastructure and team as our office grows. They will need to resolve technical challenges, ranging from hardware to software to SAAS services, as well as take total ownership of IT vendor management, ordering, setting up of tools, equipment, and office space infrastructure in Singapore.


  • Design and execute multiple medium to complex projects and tasks using agile methodology.
  • Designing, deploying, and managing global tools and platforms, such as Okta, Zoom, Slack, Google Workspace, Atlassian Jira, GitHub, Jamf, InTune etc.
  • Support employees for computer, application, system, device, access, and hardware issues. User-level applications (Mac OS, Windows, Adobe Creative Cloud, Chrome, Slack, Zoom, etc.) using a ticketing system with SLAs.
  • Evolve a welcoming, efficient frictionless onboarding experience for end-users.
  • Establish office infrastructure to enable a secure, comfortable and reliable work environment.


  • Experience managing IT teams (including remote locations).
  • Deep experience working with both Mac operating systems.
  • Experienced at managing cloud services, such as Google Enterprise, JIRA, JAMF, AWS IDM.
  • High Integrity in all work, including administrative access to all accounts and stewardship in utilising company resources.
  • Excellent organisational and project management skills.

Bonus Qualifications (Not essential):

  • BASH and PowerShell scripting.
  • Understanding of IdP and ZeroTrust model for identity and security management.
  • Ability to work and communicate asynchronously across various time zones.
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