Senior Application Support Specialist, Trilogy (Remote) - $80,000/year USD

Crossover is the world's #1 source of remote full-time jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Trilogy. Have you got what it takes?

You love helping customers solve technical problems. You think helping non-technical users troubleshoot software is rewarding. You’re looking for a flexible, part-time, remote role that allows you to take ownership of a product. If this describes you, we want you!

Trilogy is a high-margin, private equity-funded software conglomerate. We have a portfolio of hundreds of companies and are adding more every week. You will own a product and ensure customers receive prompt, accurate resolutions to their technical issues every time.

What You Will Be Doing

You will work with an Electronic Record Management software, supporting a small group of mental health providers who are current customers.

In this role, you will spend 20-30 hours per week:

• Asking simple, targeted questions to understand the customer’s problem
• Investigating and reproducing the customer’s issue
• Identifying the root cause of the problem and determining the best solution
• Testing the solution and conveying it to the customer in writing or verbally

What You Won’t Be Doing

• Onboarding new customers
• Managing other support staff

Senior Application Support Specialist Key Responsibilities

• Support customers by solving their technical issues
• Maintain Service Level Agreements by responding to problems within defined timeframes

Basic Requirements

• At least 5 years of experience providing technical customer support
• Knowledge of .NET and C# sufficient to troubleshoot and fix problems
• Ability to work 4-5 hours per weekday in the Eastern Standard time zone (UTC -4)

About Trilogy

Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

What to expect next:

• You will receive an email with a link to start your self-paced, online job application.
• Our hiring platform will guide you through a series of online “screening” assessments to check for basic job fit, job-related skills, and finally a few real-world job-specific assignments.

Important! If you do not receive an email from us:

• First, emails may take up to 15 minutes to send, refresh and check again.
• Second, check your spam and junk folders for an email from Crossover.com, mark as “Not Spam” since you will receive other emails as well.
• Third, we will send to whatever email account you indicated on the Apply form - by default, that is the email address you use as your LinkedIn username and it might be different than the one you have already checked.
• If all else fails, just reset your password by visiting https://www.crossover.com/auth/reset-password if you already applied using LinkedIn EasyApply.

Crossover Job Code: LJ-4635-PH-VIWester-SeniorApplicat1