Remote Service Manager

ITS Chicago LLC
ITS Chicago LLC
( Other )  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

About Us

Jexet Technologies has been managed IT services, cloud computing, and business phone systems to the small and mid-sized businesses since 2002. To get more information about the company, visit and review

Jexet Technologies is seeking Remote Service Manager with over all accountability on making every working hour a profitable hour, by defining services and ensuring that the service render follow the company standards and procedures. Manage the entire technical team including customer service interactions, reports and backlog. Ensuring all service request are correctly prioritized, schedule and move through the system as desired.

What We Offer

  • $15/hr starting rate, increase based on the position, tenure, and skills changes, with twice a month payout.
  • $40/month internet reimbursement eligibility after a 2-month tenure (requires a receipt).
  • $100/month maximum reimbursement for HMO, SSS, PAG-IBIG, PhilHealth contributions after a 3-month tenure (requires a receipt).
  • IT training certification exam paid by the company.
  • Open, friendly, driven, growth company culture.

Job Responsibilities

Effectively manage the technical team members and coordinates well with the Operations Manager to ensure that the team objective and set goals are being carried out.

Mentor Technicians on any aspect of their position.

Plan, schedule and monitor all technician activities.

Review all requests for Personal Time from technician and ensure they are on the schedule.

Review time cards and see them all through the submission and approval process.

Plan and schedule Technician Training.

Monitor and support the progress of technicians written quarterly goals.

Provide an excellent example of customer service on all levels for the company.

Provide clients with one-to-one or one-to-many customer service as needed.

Review, revise and annotate the proposed invoicing for the past week

Coordinate any planned out of town services with the technician and the client.

Coordinate and schedule resources for service requests.

Review and manage the Service Request backlog as needed to ensure all SR’s are correctly prioritized, scheduled and moved through the system as desired.

Monitor all Monthly Maintenance progress and manage the process.

Tracking Sheet and proposed items for Monthly Single to monitor progress and manage the process.

Create and review the Monthly Checklist every month.

Prepare each Technician’s Quarterly Review including their new Quarterly Goals.

Manage and update the SharePoint data and access to that data.

Prepare weekly, monthly and yearly report.

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