Remote Customer Care Rep

Rose International
Rose International
( Customer Service )
asiaremotejobs.com  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

Position Description

**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**

Position Tile: Customer Service Representative

Position type: Remote (Work from home)

Duration: Contract to hire

Must live within a 5 hour radius from the Meridian, ID office for eligibility on remote.

One year experience customer service.

Tech Savvy, with ability to multitask with different CRM''s.

  • Fast internet with min 10 mbps.
  • Typing speed of 35 wpm.
  • Needs computer access for a practice test.

Job Description

ESSENTIAL FUNCTIONS:

Demonstrate strong safety awareness and leadership

Hold professionally engaging verbal (phone) and written (e-mail, chat) conversations

Professionally answer a high volume of inbound calls within performance guidelines

Answer all e-mail contacts within performance guidelines

Meet Quality Assurance Standards

Meet KPI's as set by Supervisor

Uncover opportunities to offer additional products to all customers that meet their business needs

Follow-up on all customers’ needs and manage accordingly through identification, qualification and follow through

Maintain highest quality, long-term partnerships with all customers

Maintain a comprehensive knowledge of all products and services: act as the subject matter expert

Clearly communicate and coordinate with various departments and systems within the company to ensure customer requests are handled appropriately and in a timely fashion.

Act as liaison between customers, sales, field operations, and office personnel to resolve general inquiries

Produce quotes and work orders through company systems

Reduce escalations and outward transfers, promoting one call resolution

Accept feedback positively

Ensure customer's needs are met while adhering to the sales process

Adhere to all company policies, scheduled breaks, and lunch periods

Document sales activities and leverage business intelligence through Salesforce.com

Demonstrate desire to succeed and win as well as grow career opportunities

Demonstrate Polite and Positive Professionalism in all work-related activities

Demonstrate desire to provide a world class customer experience

Recognize peers for outstanding work utilizing Achievers

Champion, demonstrate, and uphold our values: Easy, Safe, & Clean

Skills

Perform other duties as required by management.

Strong PC proficiency (Microsoft Office, Salesforce, etc.)

Time Management, Organization, and Excellent follow up skills

Strong written and verbal communications

Decision Making and Problem Solving

Ability to navigate company systems and tools efficiently

Teamwork with all sales channels and operations

Quality listening and communication

Time Management

Organization

Excellent follow through and follow up skills (leads, issue resolution, etc.)

Education/Experience

High School Diploma, GED or equivalent combination of education and experience

Physical Requirements

1-2 years of related customer care experience preferred

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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