**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Position Tile: Customer Service Representative
Position type: Remote (Work from home)
Duration: Contract to hire
Must live within a 5 hour radius from the Meridian, ID office for eligibility on remote.
One year experience customer service.
Tech Savvy, with ability to multitask with different CRM''s.
Demonstrate strong safety awareness and leadership
Hold professionally engaging verbal (phone) and written (e-mail, chat) conversations
Professionally answer a high volume of inbound calls within performance guidelines
Answer all e-mail contacts within performance guidelines
Meet Quality Assurance Standards
Meet KPI's as set by Supervisor
Uncover opportunities to offer additional products to all customers that meet their business needs
Follow-up on all customers’ needs and manage accordingly through identification, qualification and follow through
Maintain highest quality, long-term partnerships with all customers
Maintain a comprehensive knowledge of all products and services: act as the subject matter expert
Clearly communicate and coordinate with various departments and systems within the company to ensure customer requests are handled appropriately and in a timely fashion.
Act as liaison between customers, sales, field operations, and office personnel to resolve general inquiries
Produce quotes and work orders through company systems
Reduce escalations and outward transfers, promoting one call resolution
Accept feedback positively
Ensure customer's needs are met while adhering to the sales process
Adhere to all company policies, scheduled breaks, and lunch periods
Document sales activities and leverage business intelligence through Salesforce.com
Demonstrate desire to succeed and win as well as grow career opportunities
Demonstrate Polite and Positive Professionalism in all work-related activities
Demonstrate desire to provide a world class customer experience
Recognize peers for outstanding work utilizing Achievers
Champion, demonstrate, and uphold our values: Easy, Safe, & Clean
Perform other duties as required by management.
Strong PC proficiency (Microsoft Office, Salesforce, etc.)
Time Management, Organization, and Excellent follow up skills
Strong written and verbal communications
Decision Making and Problem Solving
Ability to navigate company systems and tools efficiently
Teamwork with all sales channels and operations
Quality listening and communication
Excellent follow through and follow up skills (leads, issue resolution, etc.)
High School Diploma, GED or equivalent combination of education and experience
1-2 years of related customer care experience preferred
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.