Remote Admin Operations Supervisor

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Market Job Description

About Wells Fargo Philippines

Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics. We operate in Taguig City, Metro Manila.

Department Overview

The Corporate Services team supports the offshoring activities of multiple lines of business and the corporate risk management organization with their needs in current and expected demand for business process risk management.

About The Role

Supervises a group of Remote Administrative Assistants' (RAAs) day-on-day operations while being expected to support the Operations Manager in process documentation, staffing, and new hire training

Responsibilities

• Takes the lead role in developing and implementing best practices, aimed to improve user and TM experience
• Increase effectiveness of RAAs and tools by recognizing opportunities for development by proactively providing feedback to Operations Manager to create new systems and structures
• Develops metrics to measure growth and performance of the department
• Conducts performance reviews (monthly, interim, and focal)
• Prepares reports as required by the business e.g. performance scorecard, monthly performance reports, etc..
• Resolves and serves as the first point of escalation for any feedback, complaint, or escalation by any supported user through communicating information orally or in writing to customers, other departments, and/or senior management

Market Skills and Certifications

Essential Qualifications

• Candidates must be bachelor's degree graduate
• At least 4 years of experience being a people manager -- managing direct reports (>=10 FTEs), preferred with 2 years of experience background in Admin or Facilities
• Competencies required: Customer Experience/Service, Performance Management, People Management/Development, Process Improvement
• Skill sets required: Coaching, Procurement and/or other admin-related work matters, Project Management, Administrative Support work delivery
• Good English communication skills - both written and verbal
• Team Player and strong Motivational Coach
• Candidates must be willing to work in night shifts, or weekends/holidays if deemed necessary by the business
• Shift Schedule – 9PM – 6AM but may eventually move to 8:30PM – 5:30AM and 10PM – 7AM

Leadership Expectations at Wells Fargo

Specifically You Will

As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business.

• Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
• Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate. 65436

Reference Number

65436BR