Real Time Analyst | Remote

Stark Asia Solutions Inc.
Stark Asia Solutions Inc.
( Science, Research & Analysis )
asiaremotejobs.com  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

We are looking Real Time Analyst | Remote

Qualification

  • Graduate of any business-related course or any trade equivalent; undergraduates are welcome to apply
  • Minimum of 2 years related experience (BPO Settings)
  • Expert in Microsoft Excel/Google Sheets essential in reports generation
  • Excellent written and verbal communication
  • Ability to interpret raw data into substantial reports
  • Excellent research and investigative techniques
  • Strong organizational skill
  • Ability to prioritize workload, meet deadlines and perform multiple tasks

Job Description:

  • Coordinates Staffing allocations and availability of call centers staff/agents in order to achieve service level objectives
  • Monitors site to ensure optimal staffing levels
  • Adjust intraday forecasting, to determined required staffing levels by projecting call volumes, call duration and required staffing level using current trends & historical data
  • Administer volume contingency action plans
  • Run and analyze report with result, making recommendation for adjusting staffing level to meet departmental productivity and goal
  • Facilitate real time discussion with stakeholders
  • Complete root cause analysis to determine and quantify reasons for forecast variances and recommend forecast accuracy

Benefits:

  • HMO + 1 dependent upon regularization +Life Insurance upon hire
  • 10 Paid time off upon regularization
  • 1 Birthday leave every year!
  • Salary: 25,000 to 35, 000

Other Details:

  • Willing to work both Onsite and Work From Home
  • Location: Clark Pampanga
  • Permanent & Direct Job Position
  • Shifting Schedule
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