Quality Assurance (QA) Specialist - Remote

( Quality Assurance )
asiaremotejobs.com  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

Who We Are at Elemy:

Elemy, formerly Sprout Therapy, is building the first managed marketplace for in-home chronic medical care, starting with pediatric autism. Over 1.5M children in the US are affected by autism, and nearly 30% of families are dissatisfied with the care they receive. Elemy is working tirelessly to change this by providing in-home care and leveraging cutting edge AI-powered technology to deliver a better experience to families, providers, and healthcare payers.

Today's US Child Care industry for autism, ADHD, and other developmental delays is a $38B market that is heavily fragmented and skewed towards in-clinic care. Elemy is looking to change the developmental delay care industry for the better by putting families and children at the center of what Elemy does. Elemy is bringing ABA care to family's homes, and providing more resources and tools for therapists to give the best care possible.

Since launching in April 2020, Elemy has become one of the fastest growing healthcare companies in the United States, scaling from 4 to over 1000 team members in under 18 months, and on track to grow revenue by over 600% this year. The company is backed by leading investors in healthcare and technology, including General Catalyst, Founders Fund, SignalFire, e.ventures, 8VC, Felicis Ventures, and Bling Capital.

About The Role

The Quality Assurance (QA) Specialist will be responsible for managing and executing all clinical operations related to a family's ongoing care with Elemy, including the assignment of clinical care teams, as well as the timely completion and submission of treatment plans to a family's respective insurance carrier. The primary objectives of this role are to improve processes, monitor performance among departments, and create strong matches between patients and providers.

What You'll Do

  • For a specific geographic region, complete daily and weekly audits, in which you will export data from Sprout systems, synthesize data, and check for completeness of all appointments before they're billed by RCM
  • Work closely with Care Operations and Clinical teams to gather information pertinent to completion of audits, maintain strong working relationships, and ensure consistent follow-up on outstanding items
  • Review and track communication in a variety of channels (Slack, Email, Smartsheets, etc.) and log within Sprout's software systems
  • Respond to ad-hoc audit requests from various departments (e.g., compliance, clinical)
  • Uphold and ensure compliance and requirements related to insurance and billing
  • Understand and apply federal and state requirements regarding family confidentiality and the principles of maintaining protected health information (PHI), such as HIPAA

What You'll Need

  • Experience, knowledge or interest in pediatrics, autism, behavioral health or similar field (ABA experience preferred)
  • Flexible and adaptable to rapid changes in the daily work environment, with the ability to prioritize competing demands
  • Resourceful in solving problems and thinking outside the box
  • Ability to glean meaningful insights from large sets of data
  • Independent worker who thrives with minimal oversight
  • Extremely attentive to detail
  • Familiarity with the US HealthCare system is preferred
  • Excellent written communication skills
  • Basic knowledge of HIPAA compliance and privacy measures
  • Previous experience with Salesforce is preferred
  • Previous experience with Google Workspace (Google Docs, Google Drive, Google Sheets) is required

At Elemy, we are a globally distributed team with many of our team members located throughout the world, including in the following cities: San Francisco, New York, Los Angeles, Miami, Toronto, Montreal, and Kyiv. While everyone currently works remotely, we envision a future that balances face to face collaboration with a remote friendly environment.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

Elemy is an equal opportunity employer that is committed to providing all employees with a work environment free of discrimination and harassment. We celebrate diversity and welcome applicants from every background and life experience.

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