Provider Activation Analyst

Who We Are At Virgil

Virgil is a tech-forward provider of adult behavioral therapy across the United States. We believe that patients, clinicians, and insurers all deserve a better healthcare experience, so we built one.

Our mission is to provide personalized, technology-empowered care for adults struggling with behavioral disorders in the environment best suited to help them - their home or ours.

We're looking to rapidly grow our team with values-driven, diverse, caring professionals to help us.

About The Role

Virgil is hiring an Analyst to join our Provider Activation team. The Provider Activation team is focused on the supply side of the marketplace by bringing in behavioral healthcare providers. The Analyst will be responsible for supporting the Senior Manager, Provider Activation and working on onboarding our providers and day to day provider support. The team is looking for a pro-active, experienced professional who feels comfortable working in a fast-paced, remote environment.

What You'll Do

• Provide a world class onboarding experience to our new providers, including teaching them how to use our technical systems based on developed trainings
• Prepare pre-onboarding tasks for new providers, including creating new accounts and completing background checks
• Track utilization of our providers and assist with reporting on relevant data points
• Collect credentialing information from providers and log all information in corresponding trackers
• Liaise with HR, Recruiting, and the Training Associate to smoothly onboard our providers
• Track onboarding progress, including task completion, completion dates, and onboarding issues
• Maintain provider availability trackers

What You'll Need

• Attention to detail. You ensure all resources are updated in a timely manner and that all tools contain accurate information.
• You work well with others. This role requires frequent collaboration with our providers and the ability to provide clear direction.
• Problem solver. You aren't afraid to step in when you see something isn't right, and take initiative to ensure our processes run smoothly.

About Virgil

In addition to our clinicians and supporting departments, our company is built around four cross functional teams (spanning operations, product, marketing, business development, etc.):

• Demand - Deliver top notch products and services to our growing number of patients. You'll work with patients to understand pain points and optimize the patient journey from first contact to start of care to offboarding.
• Supply - Own and manage the relationship with our clinical practitioners. You are responsible for the growth of our clinician ecosystem by attracting, recruiting, and retaining high quality behavioral care providers.
• Platform - Build tools and provide services to optimize and improve the delivery of clinical care. You'll help match the right provider with the right family, coordinate clinical care, and develop digital therapeutics products.
• Quality - Improve the quality of care delivered to our patients. You'll ensure that we provide strong clinical outcomes, develop training platforms to level up our providers, and maintain compliance with a variety of payor and regulatory requirements.

At Virgil, we are a globally distributed team with many of our team members located in the following cities: San Francisco, New York, Los Angeles, Toronto, Montreal, and Kyiv. While everyone currently works remotely, we envision a future that balances face to face collaboration with a remote friendly environment.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

Virgil is an equal opportunity employer that is committed to providing all employees with a work environment free of discrimination and harassment. We celebrate diversity and welcome applicants from every background and life experience.