Product Operations Associate (WORK FROM HOME)

Sprout Solutions
Sprout Solutions
( Product )  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail


  • Remote Work (Laptops will be provided)
  • Paid trainings and certifications
  • Paid leaves upon hire
  • Fun and innovative culture - we love getting things done while also having fun!

Directly Reports to : Product Operations Manager

Job Description

The Product Operations Associate is responsible for managing the day to day operations of Employee engagement and wellness related products that Sprout offers. She will be working closely with the Product Operations Manager on all operational aspects of Sprout’s employee engagement and wellness products. Moreover, you will be responsible for contributing to the further development of the products through your inputs on the products.


  • Carry out the operational tasks for the assigned products
  • Monitor and ensure the utilization of services, coordinating with Product Marketing if targeted campaigns need to be launched
  • Consistently and systematically handle day-to-day operations
  • Coordinate with Implementation teams for project transitions after onboarding
  • Manage the tracking of client and contract details, utilization numbers, and other related statistics
  • Determine feasibility of clients’ special requests, and executing on these ideas
  • Measure and report all relevant metrics pertaining the products
  • Ensure that the SLAs for the services are met

Preferred Soft Skills:

You will be perfect for this job if you are:

  • Organized
  • Good communicator
  • Determined to find solutions to unique problems
  • Self-sufficient
  • Accommodating towards clients
  • Proactive
  • Great collaborator
  • Tech savvy
  • Comfortable working with numbers


  • 0-2 years of work experience
  • Bachelor's degree in Marketing, Communications, Business or similar field
  • Experience in any operational role would be a bonus

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