Product Manager

MSPbots.ai
MSPbots.ai
( Product )
asiaremotejobs.com  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

Urgent hiring for a Product Manager who's dedicated to serving MSPs (Managed Services Providers)!

  • Work Remotely!
  • Client: CEO Daniel Wang
  • Company: MSPbots (https://mspbots.ai/)
  • Work Hours and Schedule: Semi-flexible, 5 AM-2 PM CDT (6 PM-3 AM PHT), Fixed rest days (Sat-Sun)
  • Work Duration: Permanent/Full-time WFH
  • Earn $15/hr

Job Description:

  • Work with product owners, development team to build the bots/reports that help MSP (Managed Service Providers) service managers to automate their day-to-day tasks
  • Write the product requirement, review the final product to ensure it is designed as planned
  • Prepare budget based on scope of work and resource requirement, and track project costs in order to meet budget

Requirements:

  • At least 5 years of work experience as a Service Manager with a proven track record in customer service within enterprise software or SaaS is required
  • At least 3 years of product development or project management experience in a SaaS company or IT business is required
  • Background in ConnectWise and other MSP (Managed Service Provider) management software (Autotask, ServiceNow, etc) is required
  • Proven ability to complete projects according to outlined scope, budget, and timeline
  • Strong familiarity with customer service standards and processes
  • Working knowledge with project management software, databases, and tools
  • In-depth knowledge and proficiency in Agile principles
  • Must have his/her own work-from-home equipment (computer/laptop, webcam, headset, and wired internet connection)

Benefits:

  • Permanent full-time remote work
  • Earn $15/hr
  • HMO (reimbursement for $100/mo)
  • Life Insurance (reimbursement for $20/mo)
  • Reimbursement for Dental-$20 and Vision-$4
  • 15 PTO credits in a year (if unused, convertible to cash!)
  • Retirement Benefit (starts at 5 years of service)
  • Training/Development courses (reimbursement for up to $30)
  • US Holiday Pay
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