Act as the primary customer interface that is responsible for the development of business and relationships with the clients’ senior management and lead day-to-day management and optimization of campaigns pertaining to these clients.
Represents Single Point of Contact for the clients. Identifies opportunities and works with the department head to grow the clients’ business; manage clients’ needs and sees to it that they are met. She should proactively resolve concerns.
Act as liaison within Wide-out for all client concerns. Review and propose systems and policies and implement programs appropriate for the Wide-Out staff assigned to those clients.
Work closely with the operations team to ensure adherence of agreed SLA’s and success metrics with the client(s).
Work closely with the operations team to review and analyze overall service level results to determine and recommend changes and/or solutions to improve quality, reduce cost and enhance service delivery.
Analyze pricing-delivery, accuracy and thorough understanding of any issues surrounding invoices. She shall be responsible for accurately billing and collecting from the client within the acceptable time frame approved by the Board.
Work with the department head to develop, issue and secure approval of MSA’s, SOW’s and any and all other pertinent documents and contracts.
Develop annual projections and forecasts across client businesses, and help manage the revenue of each line of business. (P&L)
Initiate and facilitate Quarterly Business Review (QBR)
Work closely with the department head to regularly develop product and service proposals both for potential clients and proactively.
Candidate must possess at least a Bachelor’s/College Degree in Business Studies/Administration/Management, Marketing, Commerce and equivalent
At least 5 years of working experience in the related field is required for this position
Outstanding written and oral communication and presentation skills