Operations Team Manager

Tasks:

•Supervise, lead and inspire your team to ensure they regularly meet/exceed sales

•Develop all team members to ensure top performance

•Monitor all staff to assess developmental needs, to improve performance

•Day to day management of team and related issues

•Help provide training and development and conduct regular appraisals with team

•Monitor, measure, report & analyze data to improve call centre performance

Abilities:

•Excellent ability to coach and performance manage agents

•Work on a split day-off schedule

•Show eagerness to take in calls and role model behaviors that their agents can follow

•Able to respond positively to changing environment

•Confident interfacing with clients either in remote monitoring sessions or face-to-face capacity

•Team Oriented and highly self motivated

Able to motivate and encourage agents

Maintain and practice high standards of customer service and good communication skills

Problem solving and decision making capacities

Requirements:

•Experience in handling a Healthcare collections account

•Excellent oral communication skills

•Supervisor/5 Years & Up Experienced Employee

Qualification in a BPO COMPANY!

TEMPORARY WORK FROM HOME