Operations Team Manager

Valor Global
Valor Global
( Operations & Project Management )
asiaremotejobs.com  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail


•Supervise, lead and inspire your team to ensure they regularly meet/exceed sales

•Develop all team members to ensure top performance

•Monitor all staff to assess developmental needs, to improve performance

•Day to day management of team and related issues

•Help provide training and development and conduct regular appraisals with team

•Monitor, measure, report & analyze data to improve call centre performance


•Excellent ability to coach and performance manage agents

•Work on a split day-off schedule

•Show eagerness to take in calls and role model behaviors that their agents can follow

•Able to respond positively to changing environment

•Confident interfacing with clients either in remote monitoring sessions or face-to-face capacity

•Team Oriented and highly self motivated

Able to motivate and encourage agents

Maintain and practice high standards of customer service and good communication skills

Problem solving and decision making capacities


•Experience in handling a Healthcare collections account

•Excellent oral communication skills

•Supervisor/5 Years & Up Experienced Employee

Qualification in a BPO COMPANY!


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