LOGISTICS AND CUSTOMER SERVICE MANAGER

Navigos Search
Navigos Search
( Customer Service )
asiaremotejobs.com  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

Purpose of the role:

  • Being responsible for developing and maintaining market, focusing on corporate's products etc. tasks for both export and import activities, and playing as a Customer service representative to support corporate’s clients in all business projects for Vietnam and South East Asia market.

RESPONSIBILITIES:

Import and Export:

  • Developing and maintaining customers.
  • Handle Import activities and extra export tasks for all corporate’s products.
  • Coordinate with regional manufacturers to send the sales forecast request and deployment business projects for Vietnam and SEA site.
  • Manage, control and evaluate contracts, orders, import and export shipment planning and documentation for the shipping processes.
  • Monitor shipments to ensure compliance with regulations.
  • Look for possibilities to reduce taxes.
  • Ensure the efficiency and effectiveness of import and export.

Customer Services:

  • Work closely with the Sales team to manage Sales orders, support clients from the delivery phase through to the after-sales service phase to ensure the assigned projects can run smoothly.
  • Directly work with clients to take care their needs, playing as a key contact point to help solve client’s feedback or complains about the corporate’s products.
  • Handle customer services reports.

REQUIREMENTS:

  • Knowledge of fertilizer or petrochemical or chemical products is preferable.
  • At least having 05 years’ working experience in import export management (import is the main task) for a trading company.
  • Knowledge about import export documents, budget management, international trade and taxations,.
  • Great customer service spirit.
  • Good at communication and negotiation skills.
  • Great problem solving skills to create good solution for corporate and clients.
  • Fluent in English both verbal and written. Chinese speaking is a big plus.
  • Good teamwork spirit.
31 total views, 1 today
Apply this position
LinkedIn-VN - 1 year ago