LNP Specialist (100% Work From Home)

Bold Business
Bold Business
( Other )
asiaremotejobs.com  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

We are looking for a Local Number Portability (LNP) Agent who is excited to work from home (100% remote) to handle issuance and monitoring of LSR received and Port-Out LNP requests.

The Local Number Portability (LNP) Agent is responsible for issuance and monitoring of manual Local Service Request (LSR) and Customer Service Records (CSR) for Local Number Portability (LNP). Also, this role is responsible for 911 address validations, CNAM, and directory listing requests.

To be successful in this role, you should have the ability to pull CSR’s for customers and familiarity with other LEC policies for LNP.

Responsibilities

  • Responsible for issuance and monitoring of LSR received and Port-Out LNP request.
  • Ability to pull CSR’s for customers and familiarity with other LEC policies for LNP.
  • Obtain a Letter of Agency (LOA) from site customers to request Customer Service Records (CSRs) from incumbent LEC.
  • Obtains and validates CSRs from incumbent LEC or internal sources.
  • Local Number Portability, order processing including placing orders through various software and web-based interfaces, monitoring orders through Portability life cycle, porting on status of orders being worked on, and dialogue with field technicians during their onsite testing both prior to and on day of customer activation.
  • Work with Clearing House provider and losing Service Provider to establish FOC acceptance.
  • Create and activate telephone numbers in SOA/NPAC.
  • Responsible for submission of Business Directory Listing.
  • Responsible for number portability (Local and Toll Free) with internal and external Customers, Vendors, and Service Providers.

Additional Responsibities

  • Responsible for tracking all business fulfillment transactions to completion.
  • Responsible for processing business move, add, change, and delete voice requests.
  • Perform follow up actions as necessary for incomplete orders and or rejected orders.
  • Responsible for responding to customer inquiries and identifying proper fix agents.
  • Work with PAS and NAS including NRUF filing.
  • Build strong internal and external relationships.
  • Leads any required weekly, bi-weekly, and monthly customer conference calls.
  • Provide excellent customer support and immediate response to customer inquiries.
  • Coordinates order completion throughout lifecycle with customer and IQNT.
  • Assist with documentation of system and customer ordering requirements.
  • Maintain accurate customer escalation and contact lists.
  • Works closely with sales and product management to fully understand the LNP, 8xx, and NextGEN products.

Why We Think This Job Is Great

  • It’s a full-time 100% remote position where you’ll work from home.
  • You’ll have the resources you need to learn, lead, and deliver results.
  • You’ll be eligible for company benefits including health coverage, vacation leave, and life insurance.

Qualifications

  • Bachelor’s degree or equivalent work experience.
  • 1-3 years of Customer Service experience within the telecommunications industry preferred.
  • Strong LNP understanding and experience.
  • 2-3 years of Telephone Number Porting, TN Inventory Management and RespOrg experience preferred.
  • Knowledge of basic switching technologies, routing and IP protocol.
  • Highly proficient in MS Software application, specifically, Excel, PowerPoint, Project, Word, and Access.
  • Knowledge of LERG, BIRDDS, SOA, Neustar, Port PS, SOMOS, AOCN (iConnectiv), and NPAC.
  • Knowledge of Tool Free, Directory Listing and Messaging preferred.
  • Experience working in Salesforce preferred.

Attributes

  • Exhibits a high level of initiative and resourcefulness.
  • Excellent organizational and communication skills including written and verbal.
  • Prioritize and balance multiple projects and tasks.
  • Ability to work quickly and independently in highly stressful situations.
  • Ability to interact with and manage tasks with members of cross-functional teams.
  • Strong team building and ownership management.
  • Superior customer service skills.
  • Aptitude in problem solving & troubleshooting.
  • May be required to work after hours and/or provide on-call support.
  • Manage time effectively and meet deadlines.
  • Experienced with being a "self-starter" and "finisher" with common sense and ability to stay with a problem through resolution.

About Us

Bold Business is a remote-first, global outsourced-solutions company with over $7B in service solutions over the past 25 years. Our international team helps the world’s leading companies transform their ideas into bold impacts. From Fortune 500 organizations looking to reduce operational costs by 40%-60% to fast-growth startups looking to scale, we work behind the scenes and empower companies to do more for less.

If you like to move fast and have a bias for action, you’ll fit right into our fast-paced, results-based environment. We’re a 100% remote/virtual team environment where you can work from wherever you are.

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