Crossover is the world's #1 source of remote full-time jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Aurea Software. Have you got what it takes?
This is an exciting position that allows you to put your technical background to work expediting the resolution of customer problems without having to delve into the coding yourself! You will be the customer's primary point of contact when issues arise and it will be your responsibility to drill down on the issue and communicate progress throughout the fix process.
What You Will Be Doing
You will be providing a technical support concierge service that facilitates the effective resolution of technical issues.
Lead Support Engineer key responsibilities
About Aurea Software
Aurea was founded with the singular vision of helping businesses succeed in today’s complex digital landscape. To achieve that goal, we do things differently. Our customers enjoy access to every product in our portfolio - all of which are cloud-based, enterprise-scale, and easy to use - with one simple subscription. We focus on relationships instead of transactions. And our unique AureaOne operating model and acquisition strategy ensure that our portfolio continues to grow, so we can continue to provide competitive advantage and differentiated results for our customers no matter what the future holds.
Aurea is was an early adopter of remote-work. In fact our entire team, nearly 2000 people and growing, operates in an entirely remote work model.
There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!
What to expect next:
Important! If you do not receive an email from us:
Crossover Job Code: LJ-4634-PH-VIWester-LeadSupportEng