Junior Digital Adoption Consultant North America - Remote

GuideMe Solutions
GuideMe Solutions
( Other )
asiaremotejobs.com  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

Are you inspired by working in a fast-growing exciting new area of technology? Are you driven to help improve the way people learn and interact with technology?

If this describes you then at GuideMe you could build solutions using the WalkMe Digital Adoption Platform, and enormously improve the value, utilization, and adoption of our client’s applications.

This role is a key part of our global business and offers multiple development opportunities within the business, in people leadership, business administration, and strategic leadership.

The successful candidate would work with our existing North American and APAC team members to deliver Digital Adoption projects, primarily globally.

About GuideMe:

GuideMe Solutions’ vision is to be the premier Digital Adoption consultancy globally, and our mission is to lead our clients to maximize value from their digital system via best practice advice, and innovative client-focused delivery.

We are Digital Adoption believers, who want to maximize the value of digital transformations by bridging the gap between technology and people with Digital Adoption solutions from WalkMe. We have a deep WalkMe relationship and see ourselves as an extension of the WalkMe business and their #1 global partner.

GuideMe is:

  • A fast-growing multinational start-up technology consultancy.
  • People-focused – our team is celebrated, honest and direct. We want the whole team to live a full life at both work and home.
  • The leading consulting firm working with an industry-leading product.
  • Operating in a fast-growing market.
  • Innovative and collaborative.

Visit the links below to learn more about us:

  • www.guidemesolutions.com
  • https://www.linkedin.com/company/guidemesolutions
  • https://www.facebook.com/guidemesolutions/
  • https://www.youtube.com/channel/UCH3tVxcTnFWvqBzcK7wotZw

About WalkMe:

WalkMe (www.walkme.com) is a digital adoption platform, focused on making systems adapt to users rather than the other way around. It provides guidance and support for users at the time of need –driving user onboarding, new system deployment, training, and enablement for an organization’s internal applications (CRM’s, HRM/HCM’s, ERP’s), external portals, or SaaS vendor applications, as well as reporting on usage by user, group, process and more.

About You:

We are looking for a person who wants to play a leading role in the development of our business. You are driven, flexible, and customer-focused. You can see the long-term goal and adapt day to day to hit it and revel in building better things.

You are a digital adoption believer, ideally with valuable WalkMe experience. You will always be actively supported by a team of other WalkMe and client engagement experts with the same belief where needed.

We are looking for the right people-someone who cares about doing a great job and about building an awesome company.

Reports to: Director for DACs

Working Hours: Full-time, business hours

Location: North America / US Time Zone

Primary Location: Work from home / Remote

Secondary locations: WalkMe office(s)and client sites

About your Role at GuideMe:

You will be responsible to:

  • Directly engage, consult, and lead projects with our clients
  • Understand and map business processes to be built out as WalkMe content
  • Scope, and design WalkMe solutions on various client platforms and applications.
  • Provide Digital Adoption and WalkMe best practice advice to define and deliver brilliant solutions using WalkMe
  • Maintain a strong relationship with WalkMe sales, technical, Account Management, and partner teams
  • Work closely with the client and/or GuideMe’s consultants to confirm requirements and design solutions to meet the client objectives
  • Ensure that the WalkMe solution addresses the customer’s ultimate goals and needs
  • Occasionally support pre-sales efforts

Successful Candidate Key Competencies:

Minimum to be considered for the role:

  • Experience in analyzing and mapping business processes or functional requirements.
  • Existing or transferable skills in WalkMe, Digital Adoption, consulting, application development, web development, or business process mapping
  • Must be able to work in a project environment
  • Excellent communication skills
  • Sales experience to assist in pre-sales activities
  • Excellent English communication and interpersonal skills.
  • Willing to work North America Hours

Nice to have experiences:

  • Implementation/professional services/solution engineering experience at a consultancy or SaaS company.
  • An undergraduate degree in a related area is preferred but not required
  • 1+ years experience working in-depth with WalkMe solutions
  • Experience with other Digital Adoption tools
  • Experience in formal change management, L&D, or training.
  • Any additional language skills could be valuable.
  • Enablement, training, or coaching experience
  • Past experience in working directly with corporate customers, at all levels

Successful Candidate Personal Qualities and Skills:

  • Continuous improvement focused–both personal and GuideMe processes
  • Fast and flexible learner
  • Meets deadlines
  • Friendly
  • Confident communicator
  • Long term focus
  • Open to feedback
  • Have a problem solving, building, improving mindset.
  • Knowledge and interest in Digital Adoption consulting
  • Team player / collaborative working style
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