Junior Customer Success Manager (Remote)

We are completely remote. You choose your favorite spot to work and help customers every day. It’s all up to you. Though we are scattered all over the world, we keep in touch with everyone daily so you’ll never feel isolated or alone.

We’re interested in your growth. Your career opportunities are limitless. Start in one role, work hard, learn, and we will be more than happy to help you advance in your career.

Full Job Description

As a Customer Success Manager, you are the face of LTVplus. You will work closely with customers from all over the world and strengthen your communication skills and relationships.

You will manage customer experience outsourcing accounts, ensuring that our CX teams are delivering great customer experiences and our customers are successful. You will also ensure that all Success Metrics are met to ensure the delivery of high-quality service.

Responsibilities

• Manage and ensure the smooth onboarding of clients
• Communicate with customers daily and help them achieve their desired outcomes through appropriate experiences.
• Manage and deliver Top-notch customer success
• Manage the upsell/cross-selling and manage the client retention
• Analyze collected customer insights to improve the state of customer experience for our customers.

Qualifications

• Fluent in English, both written and spoken.
• Has at least 1 year of experience in Customer Success or a similar role.
• Has at least 2 years of experience in customer experience outsourcing.
• Great attention to detail and is very responsible.
• Knowledge of the current live chat and help desk technologies.
• Great analytical skills.
• Creativity and willingness to experiment and learn new things.
• Fantastic communication skills
• Goal-oriented.
• Drive to improve your own set of skills and knowledge to grow together with LTVplus.