Information Technology Help Desk

( IT / Development )  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail
  • This position aims to provide a top-level reactive resource to our managed clients.
  • Reactive issues traffic through high level support on the initial call increasing the
  • chances for first touch resolution and less downtime for the client.
  • The primary responsibility of the Helpdesk Engineer is to reduce the business
  • impact of IT related issues that are reported by end users.
  • These engineers utilize Connectwise, phone, chat, email, text, and remote support
  • to troubleshoot problems and resolve issues for clients remotely.
  • IT Helpdesk Engineers are expected to work efficiently, communicate effectively,
  • and maintain a friendly and positive atmosphere.
  • Day to day tasks include but not limited to checking and troubleshooting assigned
  • tickets, check and respond to email, provide support to our clients, and create or
  • edit Unique documentations.
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