Information Technology Business Analyst

Gratitude India
Gratitude India
( )  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

Job Description: Business Analyst


An ideal candidate for this role will be customer-centric and will have experience of 3+ Years in SAAS business analysis/Consulting/Services/Project delivery/Customer Engineering. The candidate is required to have a B.E/MBA qualification.


●    Understand the Customer pain points, Customer requirements, Business goals of Projects and design the most appropriate conversation flows and Integrations with Enterprise applications.

●    Understand the various backend & frontend systems being used within the enterprise for integrations with the channels.

●    Work with Customer Engineering Manager to Engineer a channel for the agreed scope, within the agreed time and Quality.

●    The channels will have to cater for all the requirements provided by Customers.

●    Guide and mentor the Customer engineers to build the channel that is designed by you.



Looking for candidates who have:


Mandatory Skills


●    Good communication and ability to handle difficult clients.

●    Exposure to toolsets (Jira, Confluence or similar tools) across Requirements documentation, conversation design and Quality assurance.

●    Has knowledge of Rest/Soap APIs, 3rd party software integrations and SaaS applications.

●    BA skills - solutioning, BRD, FSD, Scope Document, HLD, LLD etc.

●    Project Management skills - project plans, reporting, handling development teams.

●    Has the ability to investigate, analyze, visualize, articulate and solve complex problems and concepts and make disciplined decisions based on the available information.

●    Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

●    Strong communication skills to collaborate effectively with cross-geographical teams.

●    Ability to multitask and meet tight deadlines.

●    Has Deep domain knowledge of any one of these domains - Banking, Financial services, Insurance, Retail, Telco, Utilities, Retail, Manufacturing, Education.

●    Has worked in Customer locations preferably in Geographies like South East Asia, Europe, South America, North America, Middle East/Africa.


Nice to have Skills


●    Has high levels of Diligence/Ownership.

●    Has knowledge about Enterprise Architecture.

●    Has been the Lead in Projects where Customer’s business goals were achieved.

●    Has worked on Enterprise chatbot development in the past.

●    Has an understanding of the basic principles of Design Thinking.


Our offer: a support to your financial, physical and emotional well-being


●    Competitive Salary

●    Remote-friendly, global team

●    Buddy program to make new joinees comfortable before they officially join

●    Flexible working schedules

●    Laptop assigned - Mac or Windows - whatever helps you work best!

●    Best-in-class health insurance for self and family

●    Professional on-line counselling on mental and emotional wellness

●    Flexible vacation policy including parental leaves

●    Monthly home WiFi stipend

●    Allowance to build your ideal WFH setup


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