Incident Manager

binance
binance
( )
asiaremotejobs.com  Remote (Asia | APAC Time Zone Permitted)

Job Type : Contract
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

We are looking for a talented Incident Manager to join our TechOps team.

This is a pretty broad role that will involve investigating and resolving Major Incidents with the corresponding Tech and non-Tech teams to functioning of our ecosystem (Binance.com, Mobile Apps, etc), and other related duties.

It will include close cooperation with our Customer Support, internal Dev/Infra teams, Communication/PR as well as other parties.

This is a full-time position that can be remote.

Responsibilities
  • Lead and drive major incidents towards mitigation and resolution with multiple counterparts, and effectively coordinate production incidents resolution across multiple teams
  • Provide excellent incident communication to stakeholders
  • Lead and/or participate in Post Incident Review and Problem Management meetings with key stakeholders to review events and opportunities for ongoing improvement
  • Work within a global shift rotation, covering local day-time hours, including holidays and weekends, on a rotational basis
  • Continuously look for automation and improvement opportunities for Incident Management processes, tools and best practices
  • Provide technical support and handling urgent escalation from external or internal customers or users in a production environment with high-volume of transaction traffic
  • Work closely with product and DEV teams, and participate and follow up in iteration, release and roadmap planning timely
Requirements
  • 5+ years of experience in similar roles - e.g. Incident Manager, Technical Escalation Engineer, etc.
  • Must have strong capabilities to identify, analyze and resolve problems logically and systematically
  • Strong technology experience in Unix/Linux with shell scripting, databases (Oracle, MySQL), Web or App related DEV, Technical Support, QA or project support experience with HTTP protocol, JavaScript, RESTful, Json, Web Service, TCP/IP, Linux/Unix
  • Critical communication skill,must be technically literate and be able to articulate technical issues in a meaningful way to both engineers and executive level management
  • Crisis management skill: ability to maintain calm during stressful situations; demonstrate leadership skills under fast-paced, highly dynamic situations, pursue multiple threads at the same time, and drive solution for complex issues
  • Understanding of software development methodologies and coding standards (CICD)
  • Understand ITIL process, experience in Change Management, Incident Management, Problem Management.
  • Experience with defining support process and escalation management
  • BS/MS in Computer Science, Math or related scientific disciplines
  • Background in Software Development is a plus
  • Experience in AWS is a plus
  • Experience in Incident Management role in large Internet companies is preferred
Conditions
  • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
  • Fast moving, challenging and unique business problems
  • International work environment and flat organisation
  • Great career development opportunities in a growing company
  • Possibility for relocation and international transfers mid-career
  • Competitive salary
  • Flexible working hours, Casual work attire
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