Customer advocacy is at the heart of Hopper. As a globally distributed team of travel and hospitality enthusiasts and experts, we believe that every interaction before, during and after booking travel with Hopper should earn our travellers' trust and loyalty.
Homes is one of the newest verticals at Hopper — as such, our service agents on this team must be flexible and willing to adjust with the evolving structure of the vertical. Service agents for Homes must be a scrappy, empathetic, persistent, hands-on “doer” who will not only bring the highest level of service and problem solving to our customers, but also play a part in the innovation and growth of our CS team. Joining the homes will empower you to quickly grow within the organization, with fast tracks to promotions for those who show the ability to build a better way to help our customers, and help fellow team members do the same.
More About Hopper
Today, Hopper is best known as a travel app. We're going to do about $1B in sales this year and weathered the COVID storm better than anyone expected. We just raised $170M from Goldman Sachs and Capital One, and inked a deal to be the exclusive travel provider for Capital One Travel.
We owe our success, in large part, to a proprietary suite of data-driven and risk-based financial services that we have developed that complement a customer's trip-purchasing experience. One example is Price Freeze, where our customers are able to purchase a financial option in the app to lock in any price that they see, on any item, for as short as 1 hour or as long as 21 days with Hopper taking the risk on the other side of the trade.
Now we're laying the groundwork for continued expansion in 2021 by adding great people to our team who can help us compete with the travel giants.