Help Desk Engineer for a Microsoft Service Provider in the US (Home Based Full Time)

• Provide ongoing remote and technical support assistance to end users
• Respond to queries and address system and user issues in a timely and professional manner
• Walk the clients through the problem-solving process
• Document all aspects of delivery as it relates to the installation, configuration and service maintenance
• Deliver regular status updates of the tickets
• At least 2 years experience in relevant field handling Technical and IT Support and/or Helpdesk Support
• High capacity to multi task, analytical, troubleshooting/problem-solving skills
• Capability to resolve client's concerns remotely via email and phone support
• Excellent interpersonal communication skills
• Highly organize and customer service oriented
• Working technical knowledge of Network Systems and/or Cloud Technologies

NICE TO HAVE

• Working technical knowledge of Network Systems and/or cloud technologies
• Technical certifications from Microsoft preferred but not required.

Home Office Requirements

Please only apply for this role if you have the following home office requirements:

• Perfectly working headset and webcam
• Stable internet connection of at least 5 Mbps
• Up to date computer system with a minimum of Windows 8 or Mac OS X
• Quiet room with no distractions or background noises
• A backup plan if the power goes out or if your internet connection becomes unstable during your shift

Only applicants meeting the strict criteria above will be contacted.