Help Desk Engineer for a Microsoft Service Provider in the US (Home Based Full Time)

Virtual Coworker
Virtual Coworker
( Engineering & Technical (Non-Software) )
asiaremotejobs.com  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail
  • Provide ongoing remote and technical support assistance to end users
  • Respond to queries and address system and user issues in a timely and professional manner
  • Walk the clients through the problem-solving process
  • Document all aspects of delivery as it relates to the installation, configuration and service maintenance
  • Deliver regular status updates of the tickets
  • At least 2 years experience in relevant field handling Technical and IT Support and/or Helpdesk Support
  • High capacity to multi task, analytical, troubleshooting/problem-solving skills
  • Capability to resolve client's concerns remotely via email and phone support
  • Excellent interpersonal communication skills
  • Highly organize and customer service oriented
  • Working technical knowledge of Network Systems and/or Cloud Technologies

NICE TO HAVE

  • Working technical knowledge of Network Systems and/or cloud technologies
  • Technical certifications from Microsoft preferred but not required.

Home Office Requirements

Please only apply for this role if you have the following home office requirements:

  • Perfectly working headset and webcam
  • Stable internet connection of at least 5 Mbps
  • Up to date computer system with a minimum of Windows 8 or Mac OS X
  • Quiet room with no distractions or background noises
  • A backup plan if the power goes out or if your internet connection becomes unstable during your shift

Only applicants meeting the strict criteria above will be contacted.

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