Head of Service Delivery / Business Operations

( Business Management )
asiaremotejobs.com  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

About us:

Aspire is the leading all-in-one finance operating system for growing businesses in South-East Asia. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups to realise their full potential.

Founded in 2018 by former Lazada founders and executives, Aspire has raised over USD 200M+ across equity and debt from world-class investors. To power our solutions we have partnered with some of the best companies in the world such as Visa and Wise.

In 2020 we were awarded Hottest Startup by Singapore Business Review and Finalist MAS Fintech Awards, and in 2021 were named in LinkedIn's Top 5 Startups to work for in Singapore. We currently have over 170 employees across offices in Singapore, Indonesia, Vietnam and a flexible working culture.

You will be amazed by the energy and experience of our team. We are a team of ex-entrepreneurs, ex-founders, and high-achievers with international backgrounds. We team up to reach the highest standards in what we do, and don't take NO for an answer

We are expanding rapidly. Are you a top talent? Are you passionate about entrepreneurship? Join us and make an impact in the fintech space.

About The Role

Based in Singapore, you own all operations linked to the delivery of our services to clients. You work closely with our fintech partners whom we work with to deliver our services. You report to the Head of Operations.

  • Ensure smooth delivery of our services to clients, in a correct and timely manner, and with a customer-first mindset. Services include for example: accounts, cards, FX payments, credit, software, etc.
  • Lead 3 teams and a total of 12 people and growing; Coach and develop the team
  • Constantly innovate and improve how Aspire is delivering its services to customers. Work closely with relevant internal stakeholders (product, compliance, customer ops, ...) and external partners to make it happen
  • Own the operational launch of new Aspire products & services; Work closely with the senior management on launching new partnerships and build out Aspire's range of products & services
  • Own the day to day relationship with our fintech partners, be the whistleblower when any partner performs below expectations
  • Own the service delivery metrics for customers: speed of delivery, quality of delivery, productivity, customer satisfaction related to delivery


  • You have done it before - 10+ years experience in a tech company; Track record of leadership & operations; Preferably in a fintech or SaaS company
  • You make operations run like clockwork - Highly analytical and structured, can communicate effectively to people of all levels
  • You are resourceful - You may have never faced this problem before, but you will find a solution
  • You are hungry and have the spirit of a warrior - Positive attitude, self-motivated, and ready to own and build your team
  • You have strong communication skills - You are used to communicating with senior executives, as well as with on-the-ground officers. Your communication is clear, concise and professional
  • You are customer-obsessed - Putting yourself in the shoes of the customer comes naturally to you

Please note: by submitting your application, you acknowledge that you have read and understood Aspire's Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the "Policy"), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing [email protected].

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