Global Technical Hub Engineer, Professional Services - Malaysia/ Indonesia/ Thailand and the Philippines

( Engineering & Technical (Non-Software) )  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

Job Description

F5 technologies are at the heart of modern applications that are enabling digital transformation across the globe! We give the world’s largest businesses, service providers, governments, and consumer brands the ability to securely deliver every app, anywhere-with confidence. We do this by working collaboratively in an innovative environment and helping each other succeed. We take great pride in being trusted advisers to our customers and offering the best solutions for their interests. If our mission and culture excite you, we would love to talk to you!

Are you an IT professional looking to your career with a highly successful technology company? As an Associate Consultant with F5, you will partner have a strong focus on customer success and will always conduct yourself professionally. This role will be the foundation for a long and exciting career with F5 Networks.

Located in Malaysia/ Indonesia/ Thailand and the Philippines.

Our Associate Consultants form a critical part of the F5 Networks Professional Services delivery organization. They provide remote services to F5 customers, covering the entire F5 product portfolio (including NGINX) over a variety of environments, including private and public cloud, and enterprise data centers.

You will perform recurring engagements where our customers require regular consulting resource, along with one-time engagements. These engagements may come in the form of greenfield design and configuration, software upgrades and operations management tasks.

You will also handle various tasks in parallel, and accurately follow detailed processes and procedures, as well as using your initiative to fix and resolve issues.

Associate Consultant is an independent self-starter, works under limited instructions on routine work. You are capable of building internal/external relations within a team environment and able to demonstrate analytical thinking, along with attention to detail.

You will get exposure to our global customers; as such, reading, writing and speaking English fluently is required, especially the ability to clearly communicate technical concepts and terminology to many different audiences with varying knowledge levels.

As a member of the global Consulting team you will have access to industry-leading training facilities, hands-on labs and an interface into a wealth of information through our Subject Matter Expert groups. If there is a required technology where you have limited exposure to, or simply want a more detailed understanding of, we have the resources to provide the knowledge.


To be successful in our Consulting team, you will perform and be proficient in the following:

  • Deliver remote technical services to our customers.
  • Proactively and optimally connect with both local and global Consulting teams and Professional Services Coordinators.
  • Maintain a level of proficiency of F5 products and technologies, through self-directed and formal training.
  • Be proactive and see opportunities to improve processes, tools, documentation and skills.
  • Collaborate with your F5 colleagues when required.
  • Study hard to acquire and maintain F5 Certifications.
  • Keep our customers satisfied, through demonstrating technical knowledge and superb communication.

Knowledge, Skills And Abilities

As an Associate Consultant, you will have solid understanding in these areas:

  • OSI model (layers 1 through 7)
  • Working knowledge in TCP/IP networking and routing, services such as DNS, SMTP, and HTTP, *nix environment, switches, routers and firewalls in enterprise environments.
  • Demonstrate an understanding of technologies such as firewalling, application availability and security, web gateways, authentication/authorization, encryption, VPN’s and network architecture
  • Experience with application level switching and web technologies such as web application firewalls and caching/compression.
  • Familiarity or hands-on experience with F5 LTM/DNS (GTM)
  • L7 WAF and related security concepts
  • Must be self-motivated and flexible.
  • Demonstrated good written communication, presentation writing, and technical documentation skills.

Having good knowledge and experience on the following will be an advantage:

  • Linux container and controller environments, such as Docker, LXC and Kubernetes
  • Linux scripting in Bash and, Perl.
  • Azure, AWS, Google Cloud Platform, VMware NSX/ESX, Cisco ACI
  • Coding in HTML, Python, PHP or similar languages.
  • HTTP, HTML, XML, JSON, AJAX, and JavaScript, RESTful API

Language Requirements

Read, write and speak English fluently, and understand technical concepts and terminology.


Although not required, the following qualifications would be desirable:

  • BA/BS degree in Computer Science, or equivalent experience
  • F5 Certification

Physical Demands and Work Environment

Your duties will be performed in a normal office environment, while sitting at a desk or computer table. You’ll be using a computer, communicating over the telephone via headset, and reading printed material daily.

In some cases, work hours will correspond to our customers schedule, so the role may require work outside of core business hours, including early mornings, late evenings, overnight, weekends and/or public holidays. We’ll need you to be flexible. Occasional travel may be required (5-10% of work time)

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.Phishing Alert

Please note that F5 only contacts candidates through F5 email address (ending with or auto email notification from Yello/Workday (ending with or

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability,marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws.This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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