GBO Supervisor

If you desire to be part of something special, be part of a winning team, and be part of a fun team, winning is fun. We are looking for an Global Back Office Supervisor in Eaton’s Corporate Business, based in FPIP, Tanauan, Batangas. In Eaton, making our work exciting, engaging, and meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.

The GBO Supervisor is responsible to manage a group of highly skilled HR Administrators, partner with the business to support business growth and support more complex processes, within the defined Service Level Agreement. He/she should be strategic and flexible with working in a fast-paced shared services environment, with excellent project and operations management skills to support new process deployments and business stabilization. He/she will leverage the talent of a team of professionals and manage the day-to-day activities to ensure successful delivery of services to our internal clients and contributing to the long-term development of HR Services organization.

Your essential responsibilities:

• Implement the HR Services strategy for Global Back Office operations
• Coach and lead managers of people on HRS best practices and align on the Global HRS strategy
• Establish and work through business process improvement and continuous improvement events
• Determine expansion strategies for the HR Services team and new service delivery approaches
• Manage all work streams that fall under HR Services; including but not limited to:
• TAC Services – Phone Screening
• TAC Services – Sourcing
• Early Talent Support
• Global Req Creation
• Engage with HR and stakeholders on issue escalations and negotiate solutions
• Provide services to customers within the stated timelines in the service level agreements
• Ensure all processes are documented and business continuity plans are in place
• Drive innovation within a service-based environment
• Other responsibilities and duties as assigned

If You Have:

• Bachelor’s degree from an accredited institution is required
• Minimum 5 years of experience in a Human Resources or Operations leadership position
• Must be willing work in graveyard shift (9:00 pm – 6:00 am), Mondays-Fridays

Position Criteria:

• Significant experience with day-to-day application of policies and procedures
• Strong customer focus and interpersonal skills
• Strong ethics, values, and the ability to influence and impact others’ decision making
• Practical understanding of policy and program impact on the business
• Ability to deal with ambiguity, coach leaders and make decisions

Yes! Because you are the one, we are looking for, we hope to hear from you now!

Job

Human Resources

Region

Asia Pacific

Primary Location

Philippines-PH State-Tanauan City

Work Locations

Tanauan City Ph Loc

Organization

Corporate Sector

Job Level

Team Leader/Supervisor

Schedule

Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?

Yes

Does this position offer relocation?

No

Travel

No

Requisition ID :107194