Family Admissions Associate - Remote

Who We Are at Elemy:

Elemy, formerly Sprout Therapy, is building the first managed marketplace for in-home chronic medical care, starting with pediatric autism. Over 1.5M children in the US are affected by autism, and nearly 30% of families are dissatisfied with the care they receive. Elemy is working tirelessly to change this by providing in-home care and leveraging cutting edge AI-powered technology to deliver a better experience to families, providers, and healthcare payers.

Today's US Child Care industry for autism, ADHD, and other developmental delays is a $38B market that is heavily fragmented and skewed towards in-clinic care. Elemy is looking to change the developmental delay care industry for the better by putting families and children at the center of what Elemy does. Elemy is bringing ABA care to family's homes, and providing more resources and tools for therapists to give the best care possible.

Since launching in April 2020, Elemy has become one of the fastest growing healthcare companies in the United States, scaling from 4 to over 1000 team members in under 18 months, and on track to grow revenue by over 600% this year. The company is backed by leading investors in healthcare and technology, including General Catalyst, Founders Fund, SignalFire, e.ventures, 8VC, Felicis Ventures,

About the Role:

The Family Admissions Associate is responsible for handling first-contact inbound family inquiries from caregivers and parents in a professional manner. You will be expected to gather all essential personal and insurance information from the family in order to convert the incoming leads to opportunities with verified benefits.

What You'll Do:

• Answer inbound phone leads in a polite, upbeat and friendly manner
• Make outbound calls in response to family inquiries received through other intake channels such as Facebook, intercom, and online booking forms.
• Qualify potential families and log all information in Elemy booking and phone software systems.
• Gather all essential insurance and contact information required to prepare the family for care.
• Ensure timely collection and upkeep of all collected documentation, using Elemy booking Software
• Coordinate with Elemy insurance team to support the eligibility and insurance verifications process
• Receive and coordinate incoming family referrals from external institutions and medical practices.
• Maintain important administrative information pertaining to inbound family leads
• Utilize available resources and follow protocol to answer questions, ask qualifying questions and educate callers
• Understand and operate within federal and state requirements regarding family confidentiality and the principles of maintaining protected health information (PHI), such as HIPAA
• Utilize an array of operational systems such as Salesforce, Call Tracking Metrics, open phone, Slack, Google Workspace, & Coda

What You'll Need:

• Bachelor's degree or equivalent
• Experience, knowledge or interest in pediatrics, autism, behavioral health or similar field (Previous ABA experience preferred)
• Familiarity with the US HealthCare system is preferred
• Detail oriented and ability work in a fast-paced environment
• Strong written and interpersonal communication skills
• Basic knowledge of HIPAA compliance and privacy measures is preferred
• Strong customer service skills and demonstrated telephone etiquette
• Previous experience with contact center applications such as Call Tracking Metrics, Salesforce, Google Workspace (Google docs, Google drive, Google Sheets) preferred

At Elemy, we are a globally distributed team with many of our team members located throughout the world, including in the following cities: San Francisco, New York, Los Angeles, Miami, Toronto, Montreal, and Kyiv. While everyone currently works remotely, we envision a future that balances face to face collaboration with a remote friendly environment.