Supports the Head of Accounts in establishing client confidence and trust in the servicing team
Familiarize himself with the scope of work of each of his designated accounts
Attends client meetings and prepares needed reports and presentations
Reports progress of deliverables and escalates issues, if any, to line manager
Performs research tasks to gather relevant and credible sources for presentations.
Working with the internal team or suppliers/freelancers to effectively manages digital requirements (social, media, website development, Search/SEM) for client’s campaigns
Establishes, sustains, and manages professional relationships with industry experts, digital influencers, bloggers and other personalities that may be tapped for client’s events
Provides support to the Head of Accounts in crafting strategies and directions for the accounts by providing comprehensive research, identifying insights, and suggesting recommendations that will be responsive to both the clients’ requirements as well as the current digital landscape
Monitor progress of work delivered by the Social, Analytics, and Media Teams related to the assigned accounts/projects and provide Head of Accounts and client with work progress reports.
Identify problems or gaps that may arise in the execution of work streams and provide solutions for these gaps
Together with the Head of Accounts, evaluate the program’s impact and results against the pre-determined goals and objectives and report results to the Operations Manager