Digital Operations Specialist

Huobi Global
Huobi Global
( )
asiaremotejobs.com  Remote (Asia | APAC Time Zone Permitted)

Job Type : Full-Time
Experience : 3 to 5 years
Education : Bachelor Degree

Job Detail

Key Responsibilities

  • Marketing Operations
  • Creation and translation of all English language announcements, user guides and marketing content by the Operations team. 
  • Ensuring accuracy, adequacy and timely publishing of all announcements and marketing articles.
  • Maintain and manage standard communication templates for time critical delivery.
  • Work closely with other departments, such as Operations, Designers, Product and Technology teams to deliver a seamless customer experience.
  • Secondary role: Communicating with English-speaking users through various channels – including LiveChat and email.

 

Platform Operations

  • Manage token and trading pair listings
  • Process customer registrations, deposits, withdrawals and exception handling

 

Customer Support

  • Respond to customer queries and resolve issues
  • Assist with Customer Onboarding Checks

 

Key Requirements

  • Effectively bilingual in English and Chinese, with good proficiency in English.
  • Basic familiarity with financial trading terms, blockchain terms, cryptocurrency and blockchain technology is preferred.
  • Excellent proofreading skills with the ability to identify grammar, spelling and punctuation errors
  • Good knowledge of content editing tools
  • Time-management skills
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